Warranty Liaison - Dallas, TX*

About the role

The Warranty Liaison at Cmtsllc plays a crucial role in managing warranty claims and ensuring customer satisfaction. This position is designed for individuals who are detail-oriented and possess strong communication skills. The Warranty Liaison will serve as the primary point of contact for customers regarding warranty issues, facilitating the resolution process and ensuring compliance with company policies. This role is essential for maintaining the integrity of our warranty programs and enhancing customer trust in our products.

Key facts

What you'll do

• Act as the main contact for customers regarding warranty inquiries, providing timely and accurate information.
• Review warranty claims submitted by customers, ensuring all necessary documentation is complete and accurate.
• Collaborate with internal teams, including quality assurance and product development, to investigate warranty claims and determine eligibility.
• Maintain detailed records of warranty claims and resolutions in the company database, ensuring data integrity and compliance with company policies.
• Communicate effectively with customers throughout the warranty process, providing updates and managing expectations.
• Analyze warranty claim trends to identify potential areas for product improvement and cost reduction.
• Prepare reports on warranty claims and resolutions for management, highlighting key metrics and insights.
• Train and support other team members on warranty processes and best practices, fostering a collaborative team environment.
• Participate in regular meetings with cross-functional teams to discuss warranty-related issues and develop strategies for improvement.
• Ensure compliance with industry regulations and company standards related to warranty management.
• Provide exceptional customer service, addressing any concerns or complaints related to warranty claims promptly and professionally.
• Stay updated on industry trends and best practices in warranty management to continuously improve processes and customer satisfaction.

Requirements

• Bachelor's degree in business, engineering, or a related field preferred.
• A minimum of 3 years of experience in warranty management, customer service, or a related role.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent verbal and written communication skills, with a focus on customer interaction.
• Proficient in using warranty management software and Microsoft Office Suite, particularly Excel.
• Ability to work independently and as part of a team, demonstrating strong organizational skills.
• Detail-oriented mindset with a commitment to accuracy and quality in all tasks.
• Experience in the manufacturing or consumer goods industry is a plus.
• Knowledge of warranty policies and regulations is advantageous.

Nice to have

• Certification in warranty management or related field.
• Experience with customer relationship management (CRM) systems.
• Familiarity with quality assurance processes and methodologies.
• Bilingual abilities, particularly in Spanish, are a plus.
• Previous experience in a fast-paced, high-volume environment.

Skills & tools

• Strong problem-solving abilities to address customer issues effectively.
• Proficient in data analysis and reporting tools to track warranty claims and performance metrics.
• Excellent interpersonal skills to build rapport with customers and internal teams.
• Familiarity with project management tools to manage warranty processes efficiently.
• Adaptability to changing priorities and the ability to handle multiple tasks simultaneously.

Practical notes

• This position is based in Dallas, Texas, and may require occasional travel for training or meetings.
• The role may involve working with sensitive customer information, requiring a commitment to confidentiality and data protection.
• Candidates must be eligible to work in the United States; Cmtsllc is open to sponsoring visas for qualified individuals.

META

Company: Cmtsllc

Title: Warranty Liaison - Dallas, TX*

Listed

location: Dallas, Texas

Job type: Full-time

Apply URL: https://cmtsllc.bamboohr.com/careers/1227

If you are about customer service and have a keen eye for detail, we invite you to apply for the Warranty Liaison position at Cmtsllc. Join our team and contribute to our mission of delivering exceptional products and service to our customers.