Growth Strategy Enablement

About the role

Become a vital part of our enablement team, where your primary focus will be on enhancing the onboarding and training processes for our customer-facing Growth Strategy (GS) team. In this position, you will oversee the development of systems, content, and programs designed to equip our GS team with the tools they need to effectively serve clients, strategically identify new opportunities, and enhance customer retention. This role is particularly important as we anticipate significant growth, with plans to double the size of our team this year.

Key facts

What you'll do

• Design and implement comprehensive onboarding and continuous training initiatives that expedite team members' readiness and create a solid foundation for success through live training sessions, certification programs, and educational resources.
• Analyze and document the successful practices of top performers, converting these insights into standardized frameworks, communication guides, and strategic playbooks that elevate the overall performance of the team.
• Collaborate with Product, Marketing, and Go-To-Market Enablement (GTME) teams to effectively translate new product features into actionable workflows and strategies that promote product adoption and enhance customer retention.
• Establish and maintain enablement systems that cater to the rapidly growing GS team, leveraging AI and automation to facilitate knowledge sharing and tailor learning experiences to individual needs.
• Play a direct role in driving revenue growth by reducing ramp-up times, enhancing product adoption rates, and improving measurable performance metrics across the Growth Strategy organization.
• Conduct regular assessments of training effectiveness and team performance, using data-driven insights to refine and optimize enablement programs continuously.
• Facilitate workshops and training sessions, ensuring that all team members are equipped with the necessary skills and knowledge to excel in their roles.
• Foster a culture of continuous learning and improvement within the GS team, encouraging feedback and collaboration to enhance overall team dynamics and performance.

Requirements

• A minimum of 4 years of experience in enablement or customer success, ideally within a rapidly growing SaaS environment.
• Exceptional communication and facilitation abilities, with a proven track record of leading workshops, certification programs, and engaging in discussions with senior executives.
• A solid technical understanding of data workflows, system integrations, and principles of automation.
• Experience in designing and executing enablement programs, including onboarding, ongoing training, certifications, and playbooks that have led to improved adoption, retention, or expansion outcomes.
• Proficiency in creating content and managing enablement systems such as Notion, Gong, or a Learning Management System (LMS) to centralize resources and track engagement metrics.
• A curious and collaborative mindset, with a strong desire to partner across Go-To-Market teams to ensure they are well-prepared to drive growth.
• Highly organized and detail-oriented, with the ability to identify gaps in onboarding and enablement processes and proactively implement effective solutions.
• Demonstrated initiative and the ability to launch new projects swiftly, take ownership of tasks, and execute responsibilities with minimal supervision.

Nice to have

• Previous experience in a startup environment, particularly in roles that required adaptability and innovative thinking.
• Familiarity with customer relationship management (CRM) tools and their integration into enablement processes.
• A background in sales or marketing, providing a well-rounded perspective on customer engagement strategies.

Skills & tools

• Notion
• Gong
• Learning Management System (LMS)

Practical notes

• This position requires in-person attendance in New York City; candidates must either be based in NYC or be willing to relocate to the area.

This role offers a unique opportunity to contribute to the growth and success of our organization while working in a dynamic and collaborative environment. If you are passionate about enablement and have a track record of driving results, we encourage you to apply and be part of our exciting journey at Clay Labs.

About the company

• Our community http://community. clay. com includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs https://luma.