Job ID #32111: Workforce Scheduling Assistant

About the role

The City of Hamilton is seeking a dedicated Workforce Scheduling Assistant to join our dynamic team. This position is essential for ensuring that our workforce is efficiently scheduled to meet the needs of our community. The ideal candidate will play a crucial role in managing schedules, coordinating shifts, and optimizing workforce resources to enhance service delivery. If you are detail-oriented, possess strong organizational skills, and have a passion for public service, we invite you to apply for this .

Key facts

What you'll do

• Develop and maintain effective scheduling systems to ensure optimal staffing levels across various departments within the City of Hamilton.
• Collaborate with department heads to understand workforce needs and adjust schedules accordingly to meet service demands.
• Monitor attendance and punctuality, addressing any discrepancies or issues that may arise in a timely manner.
• scheduling software and tools to create, modify, and distribute employee schedules while ensuring compliance with labor laws and organizational policies.
• Analyze historical scheduling data to identify trends and make informed recommendations for future scheduling practices.
• Assist in the onboarding process for new employees by providing training on scheduling protocols and tools.
• Respond to employee inquiries regarding scheduling conflicts, shift changes, and time-off requests, providing solutions that align with operational needs.
• Prepare and maintain accurate records of employee schedules, absences, and overtime, ensuring data integrity and confidentiality.
• Coordinate with human resources to ensure that all scheduling practices align with collective agreements and organizational policies.
• Participate in regular meetings with management to discuss scheduling challenges and propose improvements to current practices.
• Support the implementation of new scheduling technologies and processes to enhance efficiency and effectiveness.
• Contribute to a positive workplace culture by promoting teamwork and open communication among staff members.

Requirements

• A minimum of two years of experience in workforce scheduling or a related administrative role, preferably within a public sector environment.
• Strong proficiency in scheduling software and tools, with the ability to quickly learn new systems as needed.
• Excellent organizational skills, with a keen attention to detail and the ability to manage multiple tasks simultaneously.
• Strong interpersonal and communication skills, both written and verbal, to effectively interact with employees and management.
• Ability to analyze data and generate reports to support scheduling decisions and improvements.
• Familiarity with labor laws and regulations related to workforce scheduling and employee rights.

Nice to have

• Experience working in a municipal or government setting, particularly in a scheduling capacity.
• Knowledge of collective bargaining agreements and their implications for workforce scheduling.
• Certification in workforce management or scheduling, such as from the Workforce Management Association.

Skills & tools

• Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Experience with scheduling software, such as Kronos, Shiftboard, or similar platforms.
• Strong analytical skills to assess scheduling efficiency and recommend improvements.
• Excellent problem-solving abilities to address scheduling conflicts and employee concerns.

Practical notes

• This position is based in Hamilton, Ontario, and may require occasional overtime or flexible hours to accommodate scheduling needs.
• The successful candidate will undergo a background check as part of the hiring process.
• The City of Hamilton is committed to creating a diverse and inclusive workplace and encourages applications from all qualified individuals.

META

Company: Cityofhamilton

Title: Job ID #32111: Workforce Scheduling Assistant

Listed

location: Hamilton, Ontario

Job type: Full-time

Apply URL: https://cityofhamilton.bamboohr.com/careers/2213

In summary, the Workforce Scheduling Assistant role at the City of Hamilton offers an for individuals who thrive in a fast-paced environment and are about contributing to public service. With a focus on efficiency, collaboration, and data-driven decision-making, this position is integral to the success of our workforce management efforts. If you meet the qualifications and are eager to make a difference in your community, we encourage you to apply.