Job ID #31850: Tour Boat Captain/Guide

CityofhamiltonHamiltonPart Time

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Job description

About the role

The City of Hamilton is seeking a dedicated and enthusiastic individual to join our team as a Tour Boat Captain/Guide. This part-time position offers a unique opportunity to engage with visitors and locals alike while showcasing the beautiful waterways and scenic views of Hamilton. As a Tour Boat Captain/Guide, you will not only be responsible for operating the tour boat safely but also for providing an informative and entertaining experience for all passengers. This role is perfect for those who enjoy working outdoors and have a passion for sharing local history and culture.

Key facts

Location: Hamilton

Engagement: Part-time

What you'll do

Safely operate the tour boat, ensuring compliance with all maritime regulations and safety protocols.
Conduct engaging and informative guided tours, sharing insights about the local history, geography, and wildlife of the Hamilton waterfront.
Interact with passengers in a friendly and professional manner, answering questions and addressing any concerns they may have during the tour.
Prepare and maintain the boat for each tour, including pre-departure checks and post-tour clean-up.
Collaborate with the City of Hamilton's tourism team to develop and enhance tour content, ensuring a high-quality experience for all guests.
Monitor weather conditions and make informed decisions regarding tour schedules and safety.
Assist in marketing efforts by promoting tours through social media and community events.
Maintain accurate records of passenger counts, safety checks, and any incidents that occur during tours.
Participate in ongoing training and development opportunities to enhance guiding skills and safety knowledge.
Provide feedback to management regarding tour operations and passenger experiences to help improve future tours.
Ensure that all equipment and supplies are stocked and ready for each tour, including life jackets and first aid kits.
Foster a welcoming atmosphere on board, encouraging group interaction and participation in the tour experience.

Requirements

Must possess a valid boating license and have experience operating boats in a recreational or commercial capacity.
Previous experience in a customer service role, preferably in tourism or hospitality.
Strong communication skills, with the ability to engage and entertain diverse audiences.
Knowledge of Hamilton's history, culture, and natural environment is highly desirable.
Ability to work flexible hours, including weekends and holidays, as tour schedules may vary.
Must be physically fit and able to lift heavy equipment as needed.
First Aid and CPR certification is preferred, or willingness to obtain certification prior to starting.

Nice to have

Experience in public speaking or leading group activities.
Familiarity with local flora and fauna, particularly those found in the Hamilton area.
Previous experience in a role involving outdoor activities or recreation.

Skills & tools

Proficient in using navigational tools and equipment, including GPS and marine radios.
Strong organizational skills for managing tour logistics and passenger safety.
Ability to use social media platforms for promotional purposes.
Basic maintenance skills for minor boat repairs and upkeep.

Practical notes

This position is part-time, with flexible hours that may include evenings and weekends.
The salary for this role will be competitive and commensurate with experience.
Candidates must be eligible to work in Canada and may require a visa depending on their residency status.
The City of Hamilton is committed to creating a diverse and inclusive workplace and encourages applications from all qualified individuals.