Senior Solutions Architect (FDE)

About the role

You will serve as a trusted technical advisor throughout the customer journey, owning the technical narrative for Alterya AI across the entire customer lifecycle. This role is a hybrid pre- and post-sales position where you translate complex AI fraud prevention concepts into tangible business outcomes for financial institutions and crypto businesses. You will partner directly with Account Executives to lead discovery, design tailored solutions, and shepherd implementations to success. You will own Proof of Concepts end to end, ensuring successful completion that drives adoption and validates the platform's value. Additionally, you will enable sales teams by providing training and ongoing technical support to build their confidence in selling sophisticated AI capabilities. Your work will involve close collaboration with Product and Engineering to synthesize customer feedback and influence the future roadmap of the Alterya platform.

Key facts

What you'll do

• Partner with Account Executives and Sales teams to lead technical discovery sessions, product demonstrations, and solution workshops that uncover critical customer fraud challenges.
• Help customers evaluate Alterya's fraud detection capabilities and align AI-driven solutions with their specific fraud prevention strategies and risk appetites.
• Design and implement customized fraud detection workflows that leverage AI-driven behavioral intelligence and a wide range of dynamic risk signals.
• Lead technical onboarding processes, manage complex API integrations, and deploy the Alterya platform into diverse customer environments with precision.
• Collaborate deeply with customer fraud, risk, engineering, and operations teams to ensure seamless implementation, adoption, and long-term success of the solution.
• Advise customers on evolving fraud trends, emerging scam typologies, and industry-leading fraud prevention best practices to build their internal expertise.
• Troubleshoot intricate technical issues and provide ongoing solution guidance and support throughout the entire customer lifecycle to ensure optimal performance.
• Partner with Product and Engineering teams to synthesize and communicate customer feedback, directly influencing future product development and feature enhancements.
• Document detailed implementation best practices and contribute to the creation of scalable enablement resources that empower the broader sales organization.
• Act as a technical domain expert across multiple products, helping to bundle integrated solutions and bridge critical knowledge gaps between commercial and technical teams.
• Prioritize high agency and ownership, demonstrating the ability to learn rapidly and apply knowledge effectively even in domains where specific expertise is initially limited.
• Own the end-to-end delivery of Proof of Concepts, from initial planning and defining success criteria through execution to final completion and value realization.
• Enable internal sales teams through comprehensive training, product education, and continuous technical support to build confidence and capability.
• Ensure consistent adherence to methodologies and documentation standards that support scalable and repeatable customer engagements.

Requirements

• Own Proof of Concepts (POCs) end to end, including planning, defining success criteria, execution, and successful completion.
• Enables sales teams through training, product education, and ongoing technical support.
• Work across multiple products, helping bundle solutions and bridge knowledge gaps between teams.
• Prioritizes high agency, ownership, and the ability to learn quickly over specific domain expertise.
• 3+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Solutions Architect, Technical Consultant, or similar.
• Experience working with fraud prevention, financial crime, payments, banking, fintech, or cryptocurrency solutions.
• Experience integrating SaaS platforms using APIs and supporting technical implementations.
• Strong understanding of fraud detection, transaction monitoring, AML, scam prevention, or risk management concepts.
• Ability to translate complex technical concepts into business value for both technical and non-technical stakeholders.
• Excellent problem-solving, troubleshooting, and customer communication skills.
• Experience managing multiple customer engagements in a fast-paced environment.
• A proactive, self-driven mindset with strong collaboration skills across technical and commercial teams.

Nice to have

• Experience with AI or machine learning-powered fraud detection platforms.
• Knowledge of cryptocurrency, blockchain technology, or digital asset ecosystems.
• Experience with SQL, Python, or scripting languages.
• Familiarity with KYC, AML, transaction monitoring, or financial crime compliance solutions.
• Experience working with enterprise financial institutions or fintech organizations.

Practical notes

• Hours: Full-time (Israel standard time).