Solutions Architect

About the role

As a Solutions Architect at Chainalysis, you will develop a deep understanding of our solutions and offerings, translating complex topics into compelling narratives for a wide variety of audiences. You will partner directly with the Sales team to lead customer-facing technical discussions and activities centered on "value creation" and solution development to achieve the technical win. Your primary role is to build bespoke customer-specific solutions that support both the deployment and integration of Chainalysis products into unique operational environments. You will demonstrate Chainalysis solutions in a manner that inspires audience confidence and positions the platform as the essential tool for achieving business objectives. Ultimately, you will become a trusted technical advisor to both internal and external customers, providing guidance on technical challenges that range from high-level architecture to specific code implementation. Throughout this journey, you will identify and highlight critical business opportunities while providing feedback to enhance the overall value and user experience of Chainalysis' solutions.

Key facts

What you'll do

• Partner with the Sales team and lead customer-facing technical discussions and activities related to "value creation" and solution development to achieve the technical win.
• Build customer-specific solutions for the deployment and integration of Chainalysis products, tailoring the platform to meet specific operational requirements.
• Communicate and translate complex technical requirements back to the Product and Engineering team to build and add new features and improve existing capabilities.
• Demonstrate Chainalysis solutions in such a way as to inspire audience confidence, ensuring stakeholders understand the platform's capabilities and strategic value.
• Become a trusted technical advisor to both internal and external customers, acting as the primary point of contact for technical inquiries and strategic guidance.
• Identify and highlight business opportunities within customer environments, uncovering new use cases and potential growth areas for the platform.
• Partner with the Sales team to achieve ambitious goals and substantially increase our foothold with public sector customers and prospects.
• Provide expert guidance on technical challenges ranging from high-level system architecture to detailed code implementation and integration issues.
• Support sales enablement efforts for partners and channel alliances, ensuring they have the necessary tools and knowledge to be successful.
• Leverage a technical generalist background to bridge gaps between disparate systems, ensuring seamless integration and functionality.
• Maintain fluency in English to articulate complex concepts clearly and effectively to a global audience.
• Ensure all activities align with the overarching business strategy, translating high-level objectives into actionable technical plans.
• Contribute to the continuous improvement of the solution suite by incorporating customer feedback into the development lifecycle.
• Act as an ambassador for Chainalysis, representing the company at technical forums and customer engagements.

Requirements

• Built custom deployment plans for other SaaS products, demonstrating an ability to adapt platforms to specific enterprise needs.
• A technical generalist background, but are comfortable with REST API integrations, SQL databases, Kubernetes/Docker/containerization of applications, and are always interested in learning more.
• Experience with cryptocurrencies and blockchain technologies, providing foundational knowledge of how these ecosystems operate.
• Knowledge of cloud application infrastructures, cloud-native security principles, and/or blockchain technologies, understanding the nuances of secure distributed systems.
• Fluency in English, ensuring effective communication in a multinational environment.
• Proven ability to operate in a fast-paced, dynamic environment where priorities can shift rapidly based on market demands.
• Strong problem-solving skills, with the capacity to analyze complex issues and devise practical, efficient solutions.
• Excellent interpersonal and communication skills, fostering strong relationships with clients and internal stakeholders.
• Self-motivated with a high degree of ownership and accountability for deliverables and outcomes.
• Willingness to travel internationally to meet with customers and partners, supporting global demand generation activities.

Nice to have

• Prior security clearance, indicating an understanding of handling sensitive and classified information.
• Worked in or directly with customers in the Public Sector
• Law Enforcement, Defense, Justice, or Civilian government sectors.
• Proficiency in Python/REST API integrations/SQL databases, enhancing the ability to engage in technical deep dives with engineering teams.

Practical notes

• Travel is required for this role, as you will be supporting global customers and partners.
• Visa sponsorship may be considered depending on the specific requirements of the Dubai Office and local regulations.
• This role operates in a dynamic environment where deadlines are tied to sales cycles and customer project timelines, requiring flexibility and adaptability.