Specialist, Network Operations

About the role

<p><strong>Position Overview:</strong></p> <p>The Logistics Network Operations Specialist provides real-time support across Carvana's transportation and delivery network, serving as a key contact for Site Leaders and Vehicle Transporters. This role fields driver calls, resolves on-road disruptions, and partners with Internal stakeholders to protect route performance and on-time delivery. Strong candidates bring excellent communication and problem-solving skills, plus comfort with operational data and  Google Sheets and understanding operational data . </p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen</li> <li>Source and select vendors that deliver strong service while mitigating risk and downtime</li> <li>Support Logistics field teams in real time to maintain route integrity and service levels</li> <li>Monitor exceptions and conduct root cause analysis to minimize postponed deliveries</li> <li>Use multiple internal systems to gather data and troubleshoot issues that arise in transit</li> <li>Maximize outbound capacity to improve on-time delivery and reduce transit times</li> <li>Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions</li> <li>Apply strong analytical and Google Sheets skills to organize and interpret operational data</li> <li>Document incidents accurately and communicate status and resolution plans to Logistics Field Leadership</li> </ul> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <p><strong>What the job requires:</strong></p> <p>To be able to do your job at Carvana, there are some basic requirements we want to share with you.</p> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <ul> <li>High School Diploma or GED, or equivalent experience.</li> <li>2+ years of practical experience in Maintenance or Logistics.</li> <li>Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS</li> <li>Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.</li> <li>Ability to multitask and prioritize effectively.</li> <li>Ability to maintain professionalism in a fast-paced environment. </li> <li>Ability to work variable schedule(s) as necessary.</li> <li>Ability to commute and work out of the Tempe headquarters.</li> <li>Ability to work in an office environment, with extensive use of computers. </li> <li>Ability to sit for up to eight hours per day. </li> <li>Ability to communicate clearly and concisely, both written and oral.</li> </ul> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <p>This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p> <h3><strong style="font-size: 14px;"><em>und check and drug test. </em></strong><em style="font-size: 14px;">This role is not eligible for visa sponsorship. The listing location is Tempe, AZ.

Key facts

What you'll do

• <p><strong>Position Overview:</strong></p> <p>The Logistics Network Operations Specialist provides real-time support across Carvana's transportation and delivery network, serving as a key contact for Site Leaders and Vehicle Transporters.
• This role fields driver calls, resolves on-road disruptions, and partners with Internal stakeholders to protect route performance and on-time delivery.
• Strong candidates bring excellent communication and problem-solving skills, plus comfort with operational data and  Google Sheets and understanding operational data . </p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen</li> <li>Source and select vendors that deliver strong service while mitigating risk and downtime</li> <li>Support Logistics field teams in real time to maintain route integrity and service levels</li> <li>Monitor exceptions and conduct root cause analysis to minimize postponed deliveries</li> <li>Use multiple internal systems to gather data and troubleshoot issues that arise in transit</li> <li>Maximize outbound capacity to improve on-time delivery and reduce transit times</li> <li>Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions</li> <li>Apply strong analytical and Google Sheets skills to organize and interpret operational data</li> <li>Document incidents accurately and communicate status and resolution plans to Logistics Field Leadership</li> </ul> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <p><strong>What the job requires:</strong></p> <p>To be able to do your job at Carvana, there are some basic requirements we want to share with you.</p> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <ul> <li>High School Diploma or GED, or equivalent experience.</li> <li>2+ years of practical experience in Maintenance or Logistics.</li> <li>Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS</li> <li>Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.</li> <li>Ability to multitask and prioritize effectively.</li> <li>Ability to maintain professionalism in a fast-paced environment. </li> <li>Ability to work variable schedule(s) as necessary.</li> <li>Ability to commute and work out of the Tempe headquarters.</li> <li>Ability to work in an office environment, with extensive use of computers. </li> <li>Ability to sit for up to eight hours per day. </li> <li>Ability to communicate clearly and concisely, both written and oral.</li> </ul> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <p>This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.</p> <h3><strong style="font-size: 14px;"><em>und check and drug test. </em></strong><em style="font-size: 14px;">This role is not eligible for visa sponsorship.
• Must be at least 18 years of age and possess a valid driver's license.
• Must be able to read, write, speak and understand English.</em></h3>

Requirements

• Strong candidates bring excellent communication and problem-solving skills, plus comfort with operational data and  Google Sheets and understanding operational data . </p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen</li> <li>Source and select vendors that deliver strong service while mitigating risk and downtime</li> <li>Support Logistics field teams in real time to maintain route integrity and service levels</li> <li>Monitor exceptions and conduct root cause analysis to minimize postponed deliveries</li> <li>Use multiple internal systems to gather data and troubleshoot issues that arise in transit</li> <li>Maximize outbound capacity to improve on-time delivery and reduce transit times</li> <li>Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions</li> <li>Apply strong analytical and Google Sheets skills to organize and interpret operational data</li> <li>Document incidents accurately and communicate status and resolution plans to Logistics Field Leadership</li> </ul> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <p><strong>What the job requires:</strong></p> <p>To be able to do your job at Carvana, there are some basic requirements we want to share with you.</p> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <ul> <li>High School Diploma or GED, or equivalent experience.</li> <li>2+ years of practical experience in Maintenance or Logistics.</li> <li>Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS</li> <li>Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.</li> <li>Ability to multitask and prioritize effectively.</li> <li>Ability to maintain professionalism in a fast-paced environment. </li> <li>Ability to work variable schedule(s) as necessary.</li> <li>Ability to commute and work out of the Tempe headquarters.</li> <li>Ability to work in an office environment, with extensive use of computers. </li> <li>Ability to sit for up to eight hours per day. </li> <li>Ability to communicate clearly and concisely, both written and oral.</li> </ul> <h3><strong style="font-size: 14px;"><em> </em></strong></h3> <p>This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.</p> <h3><strong style="font-size: 14px;"><em>und check and drug test. </em></strong><em style="font-size: 14px;">This role is not eligible for visa sponsorship.
• Must be at least 18 years of age and possess a valid driver's license.
• Must be able to read, write, speak and understand English.</em></h3>

About Carvana

An American online car retailer operates from Tempe, Arizona. Carvana appeared on the 2021 Fortune 500 list. Entry into that list happened early in the company timeline. Focus centers on vehicle sales through digital pla