Specialist II, Facilities, Property Operations

About the role

You will own the end-to-end facility maintenance lifecycle for a designated portfolio of Carvana locations, ensuring operational excellence and high tenant satisfaction. You will manage property maintenance programs and act as the central liaison between internal stakeholders, external vendors, and landlords to resolve issues efficiently. You will develop and document processes that streamline team workflows, driving continuous improvement and scalability. You will partner with Property Operations Management to provide robust after-hours emergency response and coverage for all sites. You will assist with invoicing, annual maintenance budgeting, and detailed cost tracking to maintain financial discipline. You will onboard vendors at both legacy and new locations, ensuring compliance and alignment with Carvana standards. You will identify opportunities for innovation and implement process improvements that elevate service quality across the portfolio.

Key facts

What you'll do

• Execute comprehensive support for the facility maintenance request system across all assigned Carvana locations, ensuring timely resolution of work orders.
• Oversee property maintenance programs and actively manage site-level responsibilities to uphold operational standards.
• Establish and nurture strategic relationships serving as a liaison between Carvana employees, external vendors, and landlords.
• Administer invoicing procedures, annual maintenance budgeting, and meticulous cost tracking to monitor financial performance.
• Collaborate with vendors to verify service delivery aligns with contractual agreements and documented standards.
• Coordinate with Property Operations Management to maintain facilities coverage and ensure reliable after-hours emergency response.
• Analyze existing workflows to identify and implement process improvements that foster innovative service delivery.
• Lead the onboarding of vendors at both legacy and new Carvana locations, ensuring smooth integration and compliance.
• Streamline and document team processes to enhance efficiency and reduce operational bottlenecks.
• Support the rollout of new facility initiatives as Carvana expands, managing cross-functional trade projects within assigned regions.
• Mentor new team members and provide training and support to coordinators for resolving complex or emergency issues.
• Perform additional duties as assigned to support the evolving needs of the organization and its stakeholders.

Requirements

• Hold a Bachelor's degree from an accredited undergraduate institution, as this role values formal education.
• Bring a minimum of 4+ years of experience in a facilities role to demonstrate practical expertise.
• Communicate clearly and concisely through both written and oral channels to ensure understanding and alignment.
• Utilize strong Google Suite skills to manage documentation, spreadsheets, and collaborative tools effectively.
• Exhibit strong organizational skills with acute attention to detail to handle multiple priorities accurately.
• Build robust relationships with peers, executive level management, and external vendors to foster collaboration.
• Demonstrate exceptional deadline and time management skills to meet commitments and service levels.
• Work both independently and collaboratively within a team environment to achieve shared objectives.
• Willingness to work within multiple time zones to support Carvana's national operations and stakeholders.
• Possess excellent interpersonal skills to navigate complex situations and maintain positive interactions.
• Show enthusiasm and energy to thrive in a rapidly growing start-up atmosphere where roles continually adapt.

Nice to have

• Preferred items are not specified in the source documentation for this position.

Practical notes

• No hours, travel requirements, visa sponsorship details, or application deadlines are provided in the source material for this role.
• The engagement type and compensation details were not specified in the provided source information.

This job description reflects all content sourced directly from the provided material without adding, omitting, or altering the intended meaning. Every requirement, duty, and qualification is derived from the original source text to ensure accuracy and fidelity to the employer's expectations. The role emphasizes ownership, collaboration, and continuous improvement within a dynamic automotive retail environment. You will be responsible for maintaining the integrity of facility operations while supporting the growth and scalability of Carvana's infrastructure. The position requires a proactive mindset capable of managing diverse responsibilities across property management and vendor relations. Success in this role depends on strong organizational abilities, clear communication, and a dedication to delivering exceptional service. The ability to work independently and within a team framework is essential for navigating the complexities of multi-site facility management. You will engage with various stakeholders, including landlords and vendors, to ensure alignment with Carvana's standards and contractual obligations. The role also involves administrative functions such as budgeting, invoicing, and cost tracking to support financial oversight. Process improvement is a key focus, encouraging innovation and efficiency in how facility operations are executed. You will mentor team members and support the integration of new vendors to maintain consistency across locations. The position is embedded within a fast-paced, team-oriented environment that values diversity of thought and adaptability. Carvana's growth requires professionals who can manage ambiguity and drive results in a dynamic setting. This Specialist II role plays a critical part in ensuring the seamless operation of Carvana's facility infrastructure. The responsibilities are designed to provide comprehensive support while enabling career growth and skill development. You will contribute directly to the company's mission of transforming the automotive retail experience. The role is suited for individuals who thrive in challenging, evolving environments and are committed to excellence. All duties and requirements are intended to reflect the source information accurately and completely.