Automotive Parts Specialist

About the role

You will own the end-to-end parts experience for assigned customers, ensuring every interaction reflects Carvana's promise of quality and trust. You will act as the critical link between complex technical requirements and the parts that keep our vehicles moving. This role demands ownership of order fulfillment from initial identification through final delivery confirmation. You will be responsible for maintaining accurate records and processes that support both customer satisfaction and internal shop efficiency. You will use your expertise to translate customer needs into precise part specifications. You will contribute directly to operational excellence by upholding compliance with safety and OEM standards in every task. Your work will help reinforce the company's commitment to delivering a no-hassle buying experience for every customer.

Key facts

What you'll do

• Greet customers in a friendly and professional manner while setting a positive tone for the interaction.
• Accurately identify and recommend automotive parts based on both customer requests and technician specifications.
• Source and order complex automotive parts to meet the demands of external customers and the internal shop team.
• Process sales transactions with precision, managing parts orders, adjustments, and returns as required.
• Maintain a clean, organized parts counter and stock room to support efficient workflow and safety standards.
• Assist with inventory management by monitoring stock levels and supporting timely replenishment activities.
• Collaborate closely with the internal shop team and suppliers to resolve issues and ensure timely delivery of parts.
• Provide technical support and advice regarding parts compatibility, installation requirements, and proper usage.
• Handle customer inquiries by investigating root causes and resolving concerns promptly and professionally.
• Verify documentation and labeling to ensure all parts are correctly tracked and accounted for during fulfillment.
• Support continuous improvement by identifying process gaps and suggesting practical enhancements to daily operations.
• Communicate proactively with logistics partners to confirm shipping schedules and address any delivery discrepancies.
• Utilize diagnostic tools and reference materials to confirm part fitment and functionality before release.
• Represent Carvana's values in every customer interaction by demonstrating integrity, knowledge, and reliability.

Requirements

• Must possess a minimum of 6 months of professional automotive parts experience in a relevant role.
• Must demonstrate excellent customer service and communication skills with both internal and external stakeholders.
• Must have a working knowledge of automotive parts, tools, and related systems to perform essential duties.
• Must be able to thrive in a fast-paced, evolving environment while strictly maintaining compliance with safety and OEM standards.
• Must be able to read, write, speak and understand English at a level that ensures accurate communication.
• Must be at least 18 years of age to fulfill the responsibilities of this position.
• Must hold a valid driver's license that is currently in good standing.
• Must maintain a clean driving record with no more than two moving violations or DUI's within the last three years.
• Must be comfortable working in a facility where the physical environment includes both indoor and outdoor conditions in heat, cold, wet, humid, dry, and arid settings.
• Must be prepared to use personal protective equipment to prevent exposure to hazardous materials as required by company policy.
• Must be available to work overtime and weekends when requested for special programs and operational events.
• Must be able to perform frequent periods of standing and sitting throughout the shift as duties require.
• Must be flexible to work different shifts, including early mornings, evenings, and weekend hours as business needs dictate.
• Must be capable of lifting up to 60 pounds frequently during the course of regular job duties.
• Must be willing to walk up to three miles each day while performing job-related tasks within the facility and work areas.

Nice to have

• Preferred items are not specified in the provided source documentation.

Practical notes

• Employment details specify a full-time position with a competitive salary structure.
• Benefits package includes medical, dental, and vision coverage for eligible employees.
• Additional perks may include 401K contributions with company match, student loan assistance, vehicle purchase discounts, and pet benefits.
• The role participates in a wellness program focused on both physical and mental health support.
• Career growth is supported through skill development opportunities and internal promotion pathways.
• The company maintains a start-up atmosphere that encourages rapid development and varied responsibilities.
• This position is located within one of the fastest-growing companies in the country, offering stability and long-term potential.
• No specific hours, travel requirements, visa sponsorship details, or application deadlines are provided in the source material.