Account Manager - Northeast

About the role

As an Account Manager for the Northeast region at Carlsmed, you will play a pivotal role in driving customer success and satisfaction. This position requires a proactive individual who can build and maintain strong relationships with clients while effectively managing their accounts. You will be responsible for understanding client needs, providing tailored solutions, and ensuring that Carlsmed's innovative products are effectively integrated into their operations. Your contributions will be essential in enhancing customer engagement and driving revenue growth within the region.

Key facts

What you'll do

• Develop and maintain strong relationships with key clients in the Northeast region to ensure their needs are met and expectations exceeded.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align client objectives with Carlsmed's offerings.
• Conduct regular account reviews to assess performance, identify opportunities for improvement, and propose actionable solutions.
• Analyze market trends and client feedback to inform product development and marketing strategies, ensuring that Carlsmed remains competitive.
• Prepare and deliver presentations to clients, showcasing product features and benefits tailored to their specific needs.
• Monitor account performance metrics and report on key performance indicators to senior management, highlighting successes and areas for growth.
• Assist in the development of account strategies and plans that align with Carlsmed's overall business objectives, driving long-term success.
• Participate in industry events and conferences to represent Carlsmed, network with potential clients, and stay informed about market developments.
• Provide training and support to clients on product usage, ensuring they maximize the value of Carlsmed's solutions.
• Identify upselling and cross-selling opportunities within existing accounts to drive additional revenue.
• Maintain accurate records of client interactions, account status, and sales activities within the company's CRM system.

Requirements

• Bachelor's degree in business, marketing, or a related field.
• A minimum of 3 years of experience in account management or a similar role, preferably within the healthcare or technology sectors.
• Proven track record of managing client accounts and achieving sales targets.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving abilities and a customer-centric mindset.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work independently and collaboratively within a team environment.
• Willingness to travel within the Northeast region as needed to meet with clients.
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously.

Nice to have

• Experience in the medical device or healthcare technology industry.
• Familiarity with data analysis and reporting tools to assess account performance.
• Previous experience in a role that required negotiation and contract management skills.
• Knowledge of the regulatory landscape affecting medical devices and healthcare solutions.
• A network of contacts within the healthcare industry in the Northeast region.

Skills & tools

• Strong understanding of account management principles and practices.
• Excellent verbal and written communication skills, with the ability to present complex information clearly.
• Proficient in using CRM systems for tracking client interactions and sales activities.
• Ability to analyze data to inform decision-making and strategy development.
• Strong negotiation skills and the ability to influence stakeholders at all levels.
• Familiarity with project management tools and methodologies.

Practical notes

• The specific location for this position is currently unspecified, but it will involve significant travel within the Northeast United States.
• Salary details are not provided in the job listing; however, compensation will be competitive and commensurate with experience.
• Visa sponsorship is not mentioned, so candidates should have the legal right to work in the United States.

META

Company: Carlsmed

Title: Account Manager

Northeast

Job type: Full-time

Apply URL: https://carlsmed.bamboohr.com/careers/254