Account Manager - Kansas City

About the role

As an Account Manager at Carlsmed, you will play a pivotal role in fostering and maintaining relationships with our clients in the Kansas City area. Your primary responsibility will be to ensure that our clients receive exceptional service and support, while also identifying opportunities for growth and collaboration. You will work closely with various internal teams to deliver tailored solutions that meet the unique needs of each client, ensuring their satisfaction and loyalty to our innovative orthopedic solutions. This position is ideal for someone with a strong background in account management and a passion for improving patient outcomes through advanced technology.

Key facts

What you'll do

• Develop and maintain strong relationships with key clients in the Kansas City region, ensuring their needs are met and exceeded.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including sales, marketing, and product development, to deliver customized solutions that align with client goals.
• Conduct regular check-ins and performance reviews with clients to assess satisfaction and identify areas for improvement.
• Monitor industry trends and competitor activities to provide insights that can enhance client offerings and drive business growth.
• Prepare and present reports on account performance, highlighting successes and areas for potential expansion.
• Assist in the development and execution of strategic account plans that align with Carlsmed's overall business objectives.
• Participate in industry events and conferences to represent Carlsmed and build a network of potential clients and partners.
• Provide training and support to clients on the use of Carlsmed products and services, ensuring they are fully equipped to achieve their goals.
• Identify upselling and cross-selling opportunities within existing accounts to drive revenue growth.
• Collaborate with the marketing team to create targeted campaigns that resonate with clients and prospects.
• Maintain accurate records of client interactions and account activities in the CRM system to ensure seamless communication across teams.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in account management or a similar role, preferably in the healthcare or medical device industry.
• Proven track record of successfully managing client relationships and driving customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Familiarity with CRM software and other relevant tools to manage client interactions effectively.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Willingness to travel occasionally to meet with clients and attend industry events.

Nice to have

• Experience in the orthopedic or medical device sector is a plus.
• Knowledge of healthcare regulations and compliance standards.
• Previous experience in a sales role, with a focus on consultative selling techniques.
• Familiarity with data analysis and reporting tools to track account performance.
• Advanced degree or certifications in relevant fields.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM platforms.
• Strong organizational skills with attention to detail.
• Ability to manage multiple accounts and projects simultaneously.
• Excellent presentation skills, with the ability to convey complex information clearly and effectively.
• Strong negotiation skills and the ability to influence decision-makers.

Practical notes

• This position is based in Kansas City, MO, and may require occasional travel within the region.
• The salary for this role will be competitive and commensurate with experience, with additional benefits available.
• Carlsmed is committed to diversity and inclusion in the workplace and encourages applications from individuals of all backgrounds.
• For more information and to apply, please visit our careers page at [Carlsmed Careers](https://carlsmed.bamboohr.com/careers/249).

META

Company: Carlsmed

Title: Account Manager

Kansas City

Listed

location: Unknown

Job type: Full-time