Account Manager - St. Louis

About the role

As an Account Manager at Carlsmed, you will play a role in fostering and maintaining relationships with our clients in the St. Louis area. Your primary focus will be to ensure customer satisfaction while driving business growth through effective account management strategies. This position requires a blend of sales acumen, customer service expertise, and a deep understanding of our innovative medical solutions. You will collaborate closely with various teams to deliver exceptional service and support to our clients.

Key facts

What you'll do

• Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
• Identify opportunities for account growth and work collaboratively with clients to implement tailored solutions that align with their objectives.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure a client experience.
• Conduct regular account reviews and performance assessments to identify areas for improvement and recommend actionable strategies.
• Prepare and deliver presentations to clients, showcasing Carlsmed's products and services, and demonstrating their value.
• Monitor industry trends and competitor activities to stay informed and provide clients with relevant insights.
• Assist in the development of account plans and strategies that align with the company's overall business goals.
• Track and report on account metrics, providing insights to management for strategic decision-making.
• Participate in trade shows and industry events to represent Carlsmed and network with potential clients.
• Train and onboard new clients on the use of Carlsmed's products and services, ensuring they are fully equipped to succeed.
• Foster a culture of continuous improvement by gathering client feedback and sharing it with relevant teams to enhance service delivery.

Requirements

• Bachelor's degree in business, marketing, or a related field.
• A minimum of 3 years of experience in account management or a similar role, preferably within the healthcare or medical device industry.
• Proven track record of successfully managing client accounts and achieving sales targets.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Familiarity with CRM software and other sales tools to manage client interactions effectively.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.
• Strong organizational skills with the capacity to manage multiple accounts and projects simultaneously.
• Willingness to travel as needed to meet with clients and attend industry events.

Nice to have

• Experience in the medical technology or healthcare sector is highly desirable.
• Knowledge of digital marketing strategies and tools to enhance client engagement.
• Previous experience in a startup or fast-paced environment, showcasing adaptability and innovation.
• Familiarity with data analysis and reporting tools to track account performance metrics.
• Professional certifications in account management or sales are a plus.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce).
• Strong analytical skills to assess account performance and identify growth opportunities.
• Excellent presentation skills, capable of conveying complex information in an understandable manner.
• Ability to work collaboratively across departments to achieve common goals.

Practical notes

• The position is based in St. Louis, Missouri, and may require occasional travel to client sites or industry events.
• Carlsmed offers competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development.
• Candidates must be eligible to work in the United States; visa sponsorship is available for qualified applicants.

META

Company: Carlsmed

Title: Account Manager

St. Louis

Listed

location: Unknown

Job type: Full-time

Apply URL: https://carlsmed.bamboohr.com/careers/250

About the company

Carlsmed® uses patient data and digital technologies to create optimal surgical plans and personalized aprevo® spine fusion devices.