Fraud Operations Associate

About the role

You will own the end to end operations of fraud management within Brex's Intelligent Finance Platform. In this capacity, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers while driving loss reduction and operational excellence. You will act as the company expert in fraud operations, owning critical decisions that impact risk, scale, and customer experience. This role requires autonomy to implement scalable processes and lead initiatives that strengthen our AI tools and fraud defenses. You will collaborate closely with policy, data science, and engineering teams to evolve our operating standards. If you want to work at the heart of the business and protect tens of thousands of the world's best companies, Operations is where you belong.

Key facts

What you'll do

Investigate and manage queues assigned to the Fraud Operations team to ensure timely and accurate resolution of fraud cases.

Develop and implement scalable operational processes for fraud management that improve consistency and throughput.

Make risk-based, subjective decisions on high-value and risky transactions as well as account offboarding activities.

Achieve company-level goals around financial fraud losses by monitoring key metrics and refining workflows.

Respond to cross-functional partners on escalations related to fraud, balancing risk considerations with delivering customer love.

Participate in streamlining fraud operational workflows around transaction review and account investigations.

Take ownership of Fraud Incident handling, including conducting root cause analysis and closing inefficiency gaps.

Own and ship projects on the Fraud Ops roadmap with full autonomy and accountability for outcomes.

Use AI tools to elevate and enhance fraud queues and project execution.

Partner with Policy, Data Science, and Engineering to improve tooling and scale internal operations for fraud.

Maintain up-to-date expertise on fraud trends and tactics to support proactive risk mitigation.

Document processes and decisions to ensure clarity, consistency, and continuous improvement.

Contribute to a culture of collaboration, transparency, and data-driven decision-making within the fraud operations function.

Support ad hoc initiatives that strengthen controls, efficiency, and customer trust across Brex's markets.

Requirements

Previous management or team leader experience is required for this role.

Strong communication skills are essential for working with cross-functional stakeholders and articulating decisions.

An upbeat attitude is required, along with the ability to remain calm under pressure and the desire to solve complex problems.

You must be able to work in the United States, specifically in the state of Utah, where this position is based.

This role requires a minimum of three coordinated days in the office per week, specifically Monday, Wednesday, and Thursday.

You must be available for the full duration of the posted engagement as defined in the source information.

Travel requirements, if any, must align with Brex policies as outlined in the source materials.

Eligibility to work in the role is contingent upon providing necessary documentation as required by Brex hiring processes.

You must commit to adhering to Brex policies and procedures detailed in the source postings.

Nice to have

Only items explicitly listed as preferred in the source are included; none are specified for this role.

Practical notes

This role is based in Salt Lake City, Utah, and follows a hybrid work model that combines office energy with remote flexibility.

You are required to coordinate a minimum of three days in the office per week, specifically Monday, Wednesday, and Thursday.

Up to four weeks per year of fully remote work may be available as a perk.

No travel, visa, or external deadline details are specified in the source beyond the standard engagement terms.

About Brex

Brex is hiring for Fraud Operations Associate. The listing location is Salt Lake City, Utah, United States.

This Fraud Operations Associate opening is posted for Salt Lake City, Utah, United States.