Customer Service & Office Coordinator

About the role

As a , you will play a pivotal role in ensuring that our operations run smoothly and efficiently. This position is based in Geismar, Louisiana, and is a full-time opportunity that offers a chance to contribute to a dynamic team dedicated to providing exceptional service in the industrial sector. You will be the first point of contact for our clients and will be responsible for managing various administrative tasks that support our customer service efforts.

Key facts

What you'll do

• Serve as the primary liaison between customers and the company, addressing inquiries and resolving issues promptly and professionally.
• Manage incoming calls and emails, ensuring that all customer requests are logged and tracked for follow-up.
• Coordinate with various departments to facilitate timely responses to customer needs and ensure that service delivery meets company standards.
• Maintain accurate records of customer interactions and transactions, updating databases as necessary to reflect current information.
• Assist in the preparation of quotes and proposals for customers, ensuring that all details are accurate and presented clearly.
• Organize and maintain office supplies and equipment, ensuring that the workspace is efficient and well-stocked.
• Support the scheduling of appointments and meetings, coordinating logistics to ensure smooth operations.
• Contribute to the development and implementation of customer service policies and procedures to enhance overall service quality.
• Participate in training sessions to stay updated on product knowledge and service protocols, ensuring that you can provide informed assistance to customers.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services to existing customers.
• Assist in the management of customer feedback and complaints, working to resolve issues in a manner that fosters customer loyalty.
• Prepare reports on customer service metrics and trends, providing insights to management for continuous improvement.

Requirements

• A minimum of 2 years of experience in a customer service or administrative role, preferably in an industrial or manufacturing environment.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with customer relationship management (CRM) software.
• Excellent organizational skills, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A detail-oriented mindset, with a commitment to accuracy in all aspects of work.
• Ability to work independently as well as collaboratively within a team setting.
• Strong problem-solving skills, with a proactive approach to identifying and addressing customer needs.

Nice to have

• Familiarity with industry-specific software or tools used in customer service or office management.
• Experience in a B2B (business-to-business) environment, particularly in sectors related to industrial services.
• Knowledge of inventory management and supply chain processes.
• Previous experience in a role that required direct interaction with clients or customers in a technical field.

Skills & tools

• Customer relationship management (CRM) software
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Communication tools (email, phone systems)
• Office management software and tools
• Data entry and record-keeping systems

Practical notes

• This position is located in Geismar, Louisiana, and may require occasional travel for training or company events.
• The work schedule is typically Monday through Friday, with standard office hours, though flexibility may be required during peak periods.
• Candidates should be prepared to undergo a background check and provide references upon request.

META

Company: Blastone

Title: Customer Service & Office Coordinator

Listed

location: Geismar, Louisiana

Job type: Full-time

Apply URL: https://blastone.bamboohr.com/careers/283

Join Blastone as a Customer Service & Office Coordinator and be part of a team that values excellence in service and operational efficiency. If you are passionate about customer service and have the skills to thrive in a supportive office environment, we encourage you to apply today!