Product Specialist

About the role

You will own the end-to-end product experience for our logistics platform, ensuring that every interaction reflects the reliability and clarity our merchants expect. You will act as the primary point of contact for key merchants, translating their operational realities into precise product requirements and improvements. This role requires you to absorb intricate cross-functional workflows and connect teams so the organization can scale quickly without breaking under pressure. You will stay exceptionally close to both warehouse operators and merchant users to detect issues and opportunities early in their lifecycle. You will ensure that every release you touch makes the end-to-end experience smoother, more transparent, and more reliable for all stakeholders. You will work directly with experienced product managers and engineers from companies such as Apple, Vimeo, Frichti, Kapten, and Alan to learn how world-class product teams operate. In this environment, you will sharpen your technical skills while playing a central role in shaping the future of Bigblue's logistics operating system. Your work will matter from day one, as you contribute to the critical infrastructure that enables modern brands to compete on speed, reliability, and transparency.

Key facts

What you'll do

Conduct in-depth discovery sessions with warehouse managers and merchant partners to map current workflows and pinpoint friction points in the fulfilment journey.

Translate complex operational constraints and requirements into clear product specifications that engineers can implement without ambiguity.

Partner with data analysts to define and track core performance indicators, turning raw metrics into actionable insights for continuous product improvement.

Collaborate with the engineering squad to prioritize the product roadmap, balancing merchant needs, technical feasibility, and business impact under tight deadlines.

Design and iterate on user interfaces for warehouse dashboards and merchant portals, focusing on clarity, efficiency, and error reduction in high-pressure scenarios.

Lead controlled rollouts of new features, coordinating with operations teams to monitor live impact and quickly resolve any unforeseen issues.

Synthesize feedback from multiple stakeholders into concise documentation that guides development, QA testing, and future product decisions.

Coordinate cross-functional ceremonies, ensuring that product, engineering, and operations maintain a shared understanding of priorities and constraints.

Champion best practices in product management, introducing frameworks for experimentation, hypothesis-driven development, and rigorous post-launch reviews.

Act as a trusted advisor to merchants, helping them understand platform capabilities and optimize their workflows within the Bigblue ecosystem.

Represent the voice of the customer in internal discussions, ensuring that product decisions remain grounded in real operational needs.

Support the definition and execution of onboarding journeys for new warehouse and merchant users, focusing on reducing time-to-value.

Monitor competitor activity and market trends, feeding insights into the product team to ensure Bigblue remains at the forefront of logistics technology.

Own specific metrics related to order accuracy, fulfilment speed, and system reliability, driving initiatives that improve these areas over time.

Requirements

You have a Bachelor's degree in Engineering, Computer Science, Operations Research, or a related technical field that provides a solid foundation for understanding complex systems.

You are fluent in French and English, both written and spoken, enabling you to communicate clearly with stakeholders across Europe.

You have at least 3 years of experience in a product management, operations, or analyst role in a logistics, ecommerce, or SaaS environment.

You are comfortable working with data, using tools such as SQL, spreadsheets, or dashboards to derive insights and validate hypotheses.

You have a proven track record of translating ambiguous problems into structured solutions that balance user needs with business constraints.

You understand the fundamentals of software development and system architecture, allowing you to collaborate effectively with technical teams.

You are highly organized, able to manage multiple priorities simultaneously while maintaining attention to detail in fast-paced settings.

You demonstrate strong empathy and communication skills, building trust with warehouse teams, merchants, and cross-functional partners.

You are comfortable making decisions and taking ownership when information is incomplete, while remaining committed to evidence-based outcomes.

Nice to have

Experience working in international or cross-functional teams where agility and clear communication are essential.

Familiarity with warehouse management systems, order management, or logistics operations.

Knowledge of ecommerce platforms and marketplace dynamics.

Previous experience in a customer-facing product role, where you have managed stakeholder expectations directly.

Practical notes

This is a full-time position based in Paris.

The role may involve occasional travel within the European region to visit warehouses and partner teams.

Candidates must be eligible to work in France without sponsorship.

No relocation support is provided for this role.