Solutions Engineer [Pre and Post-Sales]

About the role

Attio is constructing a next-generation Customer Relationship Management platform engineered specifically for the age of artificial intelligence, empowering go-to-market organizations to automate complex workflows and govern customer intelligence effectively. The company seeks a versatile technical specialist to own the complete customer lifecycle, spanning initial commercial conversations through sustained account expansion and retention. In this capacity, you will serve as the principal technical authority for strategic accounts, guiding them through the intricacies of embedding the platform within their established operational ecosystems. This position demands a blend of deep architectural expertise and commercial acumen to drive value realization across diverse client portfolios. You will operate at the intersection of product capability and customer ambition, translating sophisticated business requirements into tangible platform configurations.

Key facts

What you'll do

• Cultivate comprehensive mastery of the product suite to deliver tailored guidance to clients operating across a wide spectrum of verticals and internal functional groups.
• Function as the designated technical lead for high-value accounts throughout the entire engagement continuum, covering both pre-sales evaluation and post-sales implementation phases.
• Architect bespoke system configurations leveraging the platform's flexible data model, visual no-code automation builder, advanced reporting engine, and programmable API layer.
• Orchestrate and deliver high-impact technical demonstrations, enablement workshops, and strategic solution design sessions via virtual channels or on-site visits.
• Supply expert consultancy on Revenue Operations frameworks and broader go-to-market technology stack strategies to optimize client operational maturity.
• Partner closely with Account Executives to structure and close complex, large-scale new business opportunities requiring deep technical validation.
• Independently steward the end-to-end onboarding lifecycle for newly acquired customers, ensuring rapid time-to-value and adoption health.
• Sustain and grow long-term strategic relationships with key accounts, acting as a trusted advisor for ongoing platform evolution.
• Synthesize and channel the voice of the customer into internal engineering, product management, and marketing organizations to directly shape the future product roadmap.

Requirements

• A minimum of two years of professional experience within B2B SaaS environments, specifically focused on managing technical customer relationships in either Solutions Engineering, Sales Engineering, or Customer Success Engineering capacities.
• Demonstrated track record of architecting software deployments and integration patterns tailored to heterogeneous client requirements and legacy landscapes.
• Hands-on proficiency manipulating RESTful APIs, configuring no-code/low-code automation platforms, and designing complex relational data models.
• Robust technical fluency regarding the modern B2B technology landscape, with particular depth in the go-to-market stack including CRM, marketing automation, and sales engagement tooling.
• Proven ability to operate effectively within high-velocity startup cultures, balancing the competing priorities of sales support, technical onboarding delivery, and ongoing customer success management.

Nice to have

• Prior experience working directly with CRM platforms such as Salesforce, HubSpot, or Attio itself in an administrative or architectural capacity.
• Familiarity with modern data stack tooling including data warehouses (Snowflake, BigQuery), reverse ETL tools (Hightouch, Census), or BI layers.
• Background in management consulting or professional services firms delivering technology implementation projects.
• Experience contributing to open-source projects or building developer-facing tooling and documentation.
• Proficiency in scripting languages such as Python or JavaScript for custom integration scripting and data migration tasks.
• Understanding of AI/ML concepts as applied to GTM use cases like lead scoring, forecasting, or generative content workflows.

Skills & tools

• B2B SaaS Business Models
• API Integration & Architecture
• No-Code/Low-Code Development Platforms
• Relational Data Modeling & Schema Design
• Revenue Operations (RevOps) Strategy
• Go-To-Market (GTM) Technology Ecosystem
• Technical Pre-Sales & Solution Selling
• Customer Onboarding & Implementation Management
• Stakeholder Management & Executive Communication
• Product Feedback Loop & Roadmap Influence

Practical notes

The hiring process consists of an initial 30-minute screening call with the Talent acquisition team, followed by a 30-minute discussion with the Head of Customer Success. Candidates then complete a 45-minute technical case study exercise designed to assess architectural thinking and product application. This is followed by two separate 30-minute stakeholder interviews, one of which includes a mock demonstration scenario. The process concludes with a final 30-minute conversation with the Chief Executive Officer.

META

Company: Attio

Title: Solutions Engineer [Pre and Post-Sales]

Listed

location: New York

Job type: full_time