Compliance Analyst: Licensing & Complaints

About the role

The Compliance Analyst: Licensing & Complaints position at APCO Holdings is a critical contribution to the Legal & Regulatory Affairs function, focused on preserving and enhancing the company's regulatory integrity. As described in the source, this role is responsible for the oversight of licensing and complaint management activities that support the integrity of our regulatory posture. You will manage the lifecycle of dealer licenses and registrations to ensure ongoing validity and alignment with jurisdictional mandates. The position owns the coordination of responses to consumer complaints, escalating issues to appropriate stakeholders while preserving customer trust. You will partner with operations and finance teams to translate regulatory requirements into practical controls that reduce risk exposure. This role works directly with external regulators and vendors to resolve inquiries and close identified gaps in a timely manner. You will contribute to the design of internal processes that improve the accuracy and efficiency of compliance-related workflows. The position supports the broader Legal & Regulatory Affairs team in maintaining a robust compliance framework across APCO's family of brands. You will drive continuous improvement initiatives that strengthen our governance structure and support sustainable growth for our dealership partners. This role operates at the intersection of regulatory obligations and dealer partnerships, ensuring that APCO Holdings meets its compliance obligations while reinforcing trust across the automotive ownership ecosystem.

What you'll do

Coordinating the submission, tracking, and renewal of dealer licensing and registration documentation across multiple jurisdictions. Maintaining a centralized repository of license and registration records to support audit readiness and regulatory inquiries. Reviewing consumer complaints to classify issues, identify trends, and escalate matters requiring legal or executive attention. Developing standardized response templates and workflows that ensure consistent and timely communication with customers and regulators. Performing data analysis on complaint volumes, resolution times, and licensing statuses to highlight areas for process optimization. Collaborating with technology partners to implement improvements in case management and tracking systems. Assisting in the preparation of regulatory filings and correspondence related to licensing changes or compliance reviews. Monitoring changes in state and federal regulations that could impact dealer licensing requirements or complaint handling procedures. Supporting internal audits by providing documentation, metrics, and evidence of compliance with licensing and service standards. Acting as a primary point of contact for regulators and vendors during licensing reviews or complaint investigations. Developing and maintaining checklists and status dashboards to ensure adherence to regulatory timelines and obligations. Partnering with training and operations teams to incorporate compliance feedback into dealer onboarding and performance programs.

Requirements

Demonstrating a strong understanding of regulatory compliance principles as they apply to financial services and dealer operations. Possessing the ability to interpret regulations, policies, and procedural guidelines to ensure accurate implementation. Showing commitment to ethical conduct, data confidentiality, and adherence to legal and regulatory obligations. Having experience managing documentation, tracking deadlines, and following up to ensure timely completion of compliance tasks. Exhibiting strong written and verbal communication skills to interact effectively with internal teams, regulators, and external partners. Demonstrating proficiency in using office productivity tools and learning new systems, including case management and regulatory platforms. Showing capacity to work independently and manage multiple priorities in a fast-paced environment while maintaining attention to detail. Displaying a collaborative mindset, working effectively with cross-functional teams to resolve complex compliance-related issues. These requirements are essential to ensure that the selected candidate can navigate the regulatory landscape, uphold APCO's compliance standards, and contribute to the integrity and efficiency of licensing and complaint management processes.

Nice to have

Experience with automotive finance, insurance, or dealership regulatory environments. Knowledge of state-specific licensing requirements for financial services or related industries. Background in customer complaint resolution or regulatory investigations within a regulated industry. Experience supporting audit preparation or responding to regulatory examinations. Proficiency with compliance management software or data visualization tools.

Practical notes

This role is based in Norcross, Georgia, and requires availability during standard business hours. Candidates may be required to participate in training sessions or regulatory meetings outside of regular working hours as needed. Travel is not required for this position. Employment eligibility verification will be conducted in accordance with legal requirements. Candidates must have the right to work in the United States without sponsorship for this position.