Associate, Client Service, Mandarin Speaker, 2026

About the role

This position offers a fast-paced entry into the business world for graduates looking to make an immediate impact. You will act as a bridge between top-tier global clients and industry experts, managing complex projects and facilitating knowledge exchange. In this capacity, you will own the end-to-end execution of client engagements, ensuring that every interaction reflects the highest standards of professionalism and insight. You will be responsible for translating client needs into precise expert profiles, driving the research and discovery phase that underpins every successful project. The role requires a proactive mindset, as you will identify and recruit industry experts to meet specific client project requirements, often under tight deadlines. You will manage the full lifecycle of client projects, including initial setup, communication coordination, and scheduling expert consultations. Success in this position will depend on your ability to develop a deep understanding of market contexts and the regulatory environments relevant to your clients and experts. Ultimately, you will balance multiple workstreams simultaneously to ensure client needs are met efficiently while maintaining a high level of quality and attention to detail.

Key facts

What you'll do

• Identify and recruit industry experts to meet specific client project requirements, often under tight deadlines.
• Manage the full lifecycle of client projects, including initial setup, communication coordination, and scheduling expert consultations.
• Develop a deep understanding of market contexts and the regulatory environments relevant to your clients and experts.
• Balance multiple workstreams simultaneously to ensure client needs are met efficiently.
• Translate ambiguous client requests into clear, actionable research parameters and expert profiles.
• Serve as the primary liaison between clients and a diverse network of industry professionals, maintaining clear and consistent communication.
• Conduct rigorous quality checks on expert profiles and research outputs to ensure alignment with client expectations.
• Utilize a variety of research tools and methodologies to source rare or highly specialized industry knowledge.
• Track and document all project activities meticulously to ensure transparency and facilitate future engagements.
• Contribute to the continuous improvement of client service processes by identifying best practices and sharing learnings with the team.
• Support the creation of internal reports and summaries that capture key insights from expert discussions.
• Proactively flag potential risks or delays in project timelines, offering solutions to keep engagements on track.
• Collaborate with internal stakeholders to ensure seamless execution of client deliverables.
• Maintain a detailed understanding of industry trends to better contextualize client inquiries and expert responses.

Requirements

• Bachelor degree with no prior work experience required.
• Strong academic record with a minimum GPA of 3.3 or a 2:1 degree equivalent.
• Demonstrated excellence in extracurricular activities during secondary school and university.
• Proven interest in the business sector through relevant internships.
• Professional fluency in English, evidenced by a score of at least 550 on CET-4/6, 6.5 on IELTS, or 320 on GRE.
• Native-level Mandarin proficiency.
• Exceptional communication and interpersonal skills.
• Strong organizational skills and the ability to manage competing priorities effectively.
• Capacity to maintain discretion and handle confidential information with the utmost integrity.
• Willingness to adhere to the company's strict quality standards and compliance protocols.
• Demonstrated ability to work independently and as part of a collaborative team.
• Availability to start the role in 2026 as per the designated engagement timeline.
• Commitment to working from the Shanghai location as specified in the key facts.
• Readiness to undergo any necessary onboarding processes to acclimate to the company's systems and procedures.

Practical notes

• Total first-year compensation ranges from 304,000 RMB for average performance to 406,700 RMB for top performance, consisting of a 192,000 RMB base salary plus uncapped performance-based incentives.
• Benefits include 10 days of annual leave, private medical insurance, a medical fund, and annual health check-ups.
• Employees have the option to work from home every Friday.
• Clear career progression is provided, with potential promotion to Manager after 24-30 months and Vice President after approximately five years.
• Eligible employees may apply for the company MBA tuition sponsorship program after completing the Associate tenure.