Associate, Client Service, Thai Speaker, 2027

About the role

This role places you at the heart of client interactions, where your primary ownership is the end-to-end management of the client-expert dialogue from initial request to final delivery. You will be responsible for owning the screening, negotiation, and booking of expert advisors, ensuring that every conversation aligns precisely with the client's specific needs and strategic objectives. Your day-to-day will involve acting as the main communication bridge, translating complex client inquiries into actionable research briefs that our global network of experts can address effectively. You will cultivate a client-first mindset by actively managing expectations, providing timely updates, and ensuring a consistently high level of satisfaction at every touchpoint. Success in this position means you are gritty and resilient, comfortable using tech-enabled workflows to navigate tight deadlines and shifting priorities with poise. You will be expected to upskill continuously, embracing new tools and AI-powered workflows that enhance your research, sourcing, and communication capabilities. Ultimately, this role offers a clear career path where your performance and client focus directly influence your progression and long-term impact within the organization.

Key facts

What you'll do

• Own end-to-end client-expert communications, spending a significant portion of your day on the phone screening and negotiating with relevant experts to position the best possible matches for client requests.
• Leverage AI-powered sourcing tools to map complex industry value chains and identify and engage with relevant experts across diverse sectors and geographies.
• Understand the project and market context, including the legal and regulatory environment in which clients and experts operate, to ensure accurate positioning and compliance.
• Translate ambiguous client needs into clear, structured research briefs that guide experts to deliver high-quality, actionable insights.
• Manage multiple concurrent projects from investors, strategists, and dealmakers at top-tier client organizations, prioritizing tasks to meet tight deadlines.
• Utilize tech-enabled workflows and emerging technologies to streamline research processes, improve data accuracy, and boost overall productivity.
• Proactively identify potential risks or gaps in expert profiles and adjust sourcing strategies to secure the most suitable advisors for each engagement.
• Collaborate with internal stakeholders to refine search criteria, share feedback, and enhance the overall client and expert experience.
• Maintain detailed records of all communications and interactions to ensure transparency and support future reference or audit requirements.
• Contribute to process improvements by identifying best practices and suggesting enhancements to workflows, tools, and client touchpoints.

Requirements

• Strong academic credentials with an undergraduate degree of 2:1 or above, demonstrating intellectual rigor and academic excellence.
• Noteworthy extracurricular achievements throughout school and university that highlight leadership, initiative, or community impact.
• Relevant internship experience that has provided exposure to professional environments and commercial operations.
• Fluency in English and Thai is required at a C2 level, with foreign language skills in additional languages being highly desirable.
• A demonstrated ability to thrive in fast-paced, results-oriented environments where adaptability and quick thinking are essential.
• A client-first mindset that prioritizes relationship-building, trust, and long-term client satisfaction.
• Resilience and grit to handle high-pressure situations, navigate complex challenges, and maintain performance under tight deadlines.
• Comfort with technology and a willingness to adopt AI-powered tools and workflows to enhance research and communication efficiency.
• Strong verbal and written communication skills, with the ability to articulate complex ideas clearly and professionally to diverse audiences.
• Commitment to maintaining confidentiality and handling sensitive client and expert information with the utmost integrity.

Nice to have

• Previous experience in consulting, investment banking, or other commercial client-facing roles.
• Familiarity with AI-powered research and sourcing platforms.
• Knowledge of industry-specific databases or tools used in expert identification.
• Demonstrated success in managing multiple priorities and delivering high-quality work under pressure.

Practical notes

This is a permanent position based in Hong Kong. The role involves significant phone usage and may require travel to meet clients or experts as needed. Successful completion of the Associate Program may qualify you for the MBA Tuition Program, which provides financial support towards the program cost of some of the top business schools worldwide.