Associate, Client Service, Hindi Speaker, 2026

About the role

You will own the end to end lifecycle of client projects in the Associate tier, ensuring that every interaction with niche experts directly supports the client's strategic objectives. You will act as the primary communication bridge between our clients and globally distributed experts, translating complex briefs into precise expert queries and synthesizing insights for decision makers. This role requires you to operate with extreme ownership, managing multiple high-stakes workstreams under tight deadlines without constant supervision. You will leverage your multilingual capabilities to source and recruit niche experts across diverse sectors, ensuring the highest quality of knowledge transfer. You will be expected to rapidly develop deep business acumen by working across various industries and client types, exposing you to varied strategic challenges. Success in this position means you will directly influence the quality of insights our clients receive and the timeliness of their decisions. You will be measured by your ability to deliver flawless execution on projects while maintaining the highest standards of professionalism. This is a fast-paced frontline role where your impact will be visible from day one and your contributions will shape the firm's reputation for excellence.

Key facts

What you'll do

Recruit niche experts daily by identifying, qualifying, and securing insights from individuals with unique knowledge relevant to client projects.

Understand project requirements and market context, including the legal and regulatory environments in which clients and experts operate.

Take full ownership of project lifecycles, managing client-expert communications, scheduling calls, and ensuring seamless collaboration from kickoff to delivery.

Translate ambiguous client briefs into clear, structured expert queries that yield actionable and high-quality insights.

Manage multiple concurrent workstreams, prioritizing tasks to meet tight deadlines while maintaining accuracy and attention to detail.

Source and evaluate expert profiles across diverse industries, ensuring a robust pipeline of knowledge for client projects.

Act as the primary point of contact for experts, maintaining relationships and ensuring their smooth participation in client engagements.

Coordinate logistics for expert calls, including time zone alignment, technical setup, and documentation of key discussion points.

Monitor project progress and flag risks early, proactively recommending solutions to keep deliverables on track.

Contribute to the continuous improvement of client service processes by sharing best practices and suggesting operational enhancements.

Support the development of team knowledge by documenting expert insights and outcomes for future reference and reuse.

Collaborate closely with colleagues in other teams to cross-sell expertise and identify opportunities for process optimization.

Demonstrate strong written and verbal communication skills in all interactions with clients, experts, and internal stakeholders.

Adhere to quality standards and compliance requirements in all aspects of project execution and data handling.

Maintain a growth mindset by seeking feedback and actively developing skills related to industry knowledge and client management.

Requirements

Strong academic credentials, evidenced by an undergraduate degree of 2:1 or above, demonstrating intellectual capability and consistency.

Noteworthy extracurricular achievement throughout school and university, showing initiative, leadership, or impact beyond the classroom.

Relevant internship experience that has exposed you to professional environments and client facing responsibilities.

Fluent English is required to communicate effectively with clients and experts across all mediums.

Foreign language skills are desired, including but not limited to Hindi, Urdu, Punjabi, Bengali, and other languages that expand our reach.

You must thrive in a fast-paced, results-oriented environment, delivering high quality work under pressure.

You must be gritty, resilient, and ready to roll up your sleeves to solve problems and make things happen.

You must look to utilize your multilingual skills to work with a diverse group of driven talent from different backgrounds.

You must seek to develop a strong business acumen and work across different industries to broaden your strategic perspective.

You must be able to commit to the full duration of the program with reliable attendance and punctuality.

You must comply with internal policies, regulatory requirements, and data protection standards in all activities.

You must be available to work from the Hong Kong office as required for team collaboration and client meetings.

You must be willing to participate in structured learning opportunities to accelerate your development during the program.

Nice to have

Prior experience in consulting, investment banking, or knowledge-intensive client services roles.

Previous exposure to expert network environments or projects requiring niche domain research.

Experience working with multilingual and multicultural teams in a professional setting.

Familiarity with project management tools and methods for organizing complex deliverables.

An interest in finance, strategy, or technology sectors that align with our clients' focus areas.

Practical notes

This is a full-time position based in Hong Kong with no remote work options available.

The engagement is on an ongoing basis with performance reviews determining progression and continued employment.

Travel is not required for this role as all interactions are conducted remotely or via digital platforms.

Visa sponsorship is not available for this position at this time.

The deadline for applications is not specified; interested candidates are encouraged to apply as soon as possible to be considered for upcoming intake cycles.