Enrollment Coordinator

About the role

This full-time, center-based position supports early intervention Applied Behavior Analysis services for children. The role serves as the initial family contact and connects them to clinical services. Success in this role depends on strong organization and consistent relationship-building.

Leaders set direction and build the conditions for their teams to succeed. They hire, coach, and hold people accountable. Leadership work spans strategy, communication, and decision making. Effective leaders give clear context and remove obstacles for the people who report to them. Leadership roles are measured by team outcomes, retention, and delivery. Most organizations expect leaders to be visible, predictable, and generous with context.

Key facts

What you'll do

Initial contact with prospective families is made through text, email, and phone call, with responses provided promptly. Introductory calls present diagnostic services and the ABA therapy program in an informative and warm manner. Necessary information is gathered through targeted intake questions to support the Enrollment team. Insurance benefit checks are explained clearly, and families receive guidance with set expectations. A transition to the Enrollment Specialist occurs after insurance benefits are verified. Referrals are reviewed, and providers or families are contacted when further information is required. Each referral is recorded accurately in the CRM and linked to the correct provider account. Follow-up on outstanding referrals ensures the pipeline continues to move. Feedback is shared to refine family experiences and enrollment workflows.

Requirements

A Bachelor's Degree is required. Experience using CRM software to track and manage potential clients is required. Familiarity with platforms such as FreshSales, Salesforce, or Hubspot is required. Excellent interpersonal skills and enthusiasm when speaking with new people are required. Comfort speaking with parents over the phone is required. Diligence and thorough work are required throughout the enrollment process. Keen attention to detail, excellent organizational skills, and strong problem-solving abilities are required. A track record of being assertive, organized, and effective with referral sources and customers is required. A deep desire to contribute to the company's traditional and non-traditional digital presence is required. The ability to pass MD/VA state and FBI background checks, including a sex offender background check, is required.

Practical notes

This role is based in McLean, Virginia, and does not offer visa sponsorship. You will work closely with the Outreach team. Typical interview steps

Leadership hiring usually includes a strategy case, a people scenario, and a values conversation. Candidates may be asked to turn around a struggling team or plan for growth. Past results are examined closely, especially how decisions were made. Interviewers dig into specific decisions you made and their consequences. Preparing two or three decision stories with numbers and lessons is the best use of time.

Good to know

ABA therapy programs focus on teaching communication and social skills to children. Early intervention aims to prepare children for academic success. CRM platforms manage client interactions and referral pipelines. Clear documentation and follow-up keep processes moving. Strong written and verbal communication is essential in client-facing roles. Background checks are standard for positions working with vulnerable populations.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Leadership careers move from manager to senior manager, director, and executive roles. Each step adds more scope and more responsibility for outcomes. The best leaders keep learning how to delegate, communicate, and decide. Leadership careers reward a record of building and developing people. The higher you go, the more your communication shapes the whole organization.