Payroll Manager

About the role

Airship is on the lookout for a Global Payroll Manager to take charge of payroll operations both in the U.S. and across various international locations. This position is pivotal in establishing and enhancing a payroll system that is accurate, compliant, and efficient, leveraging standardized procedures and industry best practices to achieve these goals.

Key facts

What you'll do

• Manage the complete payroll cycle for U.S. employees on a bi-weekly basis and for international employees on a monthly schedule, ensuring accurate salary calculations, deductions, statutory contributions, and benefits administration.
• Oversee payroll accounting tasks, including the preparation of journal entries and the reconciliation of general ledger accounts.
• Coordinate year-end payroll processes, including tax reporting and compliance filings specific to each country.
• Serve as the main point of contact for employee payroll-related questions, providing clear and confidential support.
• Develop, document, and put into action global payroll policies, procedures, and internal controls to ensure consistency and compliance.
• Identify opportunities for process enhancements and system improvements to boost overall efficiency in payroll operations.
• Ensure compliance with all applicable payroll regulations and tax laws in every country where the company operates.
• Conduct payroll audits and work closely with both internal and external auditors to ensure accuracy and compliance.
• Manage relationships with international payroll service providers, assessing their performance and ensuring they meet service level agreements.
• Collaborate with teams in People Operations, Finance, and IT to guarantee accurate data management and system integrations.
• Design and deliver training sessions on payroll processes to relevant teams within the organization.
• Monitor and report on key performance indicators related to global payroll operations, providing insights for continuous improvement.
• Supervise payroll processing staff, providing mentorship and support to ensure high-quality work.

Requirements

• At least 5 years of experience in a Global or International Payroll Manager role, with a solid understanding of U.S. multi-state payroll and knowledge of payroll regulations in countries such as the UK, France, Germany, Singapore, or India.
• Proven experience in developing and documenting payroll policies, procedures, and internal controls.
• Strong grasp of payroll best practices, including reconciliation, auditing, and quality assurance, with a capability to address complex payroll challenges across multiple jurisdictions.
• Experience in managing payroll vendors and ensuring compliance with established service level agreements.
• Demonstrated ability to implement payroll system solutions and lead initiatives aimed at process improvement.
• Exceptional attention to detail, along with strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to handle sensitive employee issues with professionalism and empathy.
• Familiarity with data protection laws such as GDPR.
• Proficient in UKG Payroll and Reporting, as well as G-Suite applications, particularly Sheets and Excel.
• A willingness to explore AI tools or a desire to learn about them.

Nice to have

• Experience in leading payroll transformation initiatives, including system implementations and process standardization efforts.
• Knowledge of HRIS systems like UKG, ADP, or SAP, and their integration with payroll functions.
• Background in payroll operations within a SaaS or technology-focused organization.
• Possession of a professional payroll certification (e.g., CPP, FPC, CIPP) or a project management certification.
• A commitment to ongoing learning about global payroll regulations and advancements in technology.

Skills & tools

• UKG Payroll and Reporting
• G-Suite (Sheets/Excel)

Practical notes

This position is fully remote and may involve up to 10% travel. The starting base salary ranges from $90,000 to $125,000 USD annually. Total compensation includes stock options. Benefits offered encompass medical, dental, and vision insurance, flexible time off, paid holidays, parental leave, volunteer time off, wellness resources, life insurance, and disability coverage, along with a stipend for remote work expenses. Airship utilizes AI tools to assist in recruitment decisions, with all AI-generated assessments being reviewed by the People Operations team. Candidates have the option to request a human review or opt out of AI evaluation by reaching out to privacy@airship.com.

About the company

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.