Supply Category Lead, Airbnb Services

About the role

Sr. Programs & Business Operations Lead, Airbnb Services

Airbnb began in 2007 when two hosts welcomed three guests into their San Francisco home. Since that origin, the platform has grown to include over 5 million hosts who have welcomed more than 2 billion guest arrivals across nearly every country. Hosts provide distinct stays and experiences that allow guests to engage with communities in a more genuine manner. This legacy of local connection forms the foundation of the opportunity present in this role.

The Community You Will Join

The organization centered on the Chief Business Officer directs critical growth and expansion initiatives for Airbnb on a global scale. Team members focus on commercializing existing Airbnb offerings while exploring new ventures. This effort involves entering highly segmented travel-adjacent service markets to satisfy key guest desires for convenience and create more meaningful travel memories. The team establishes the commercial strategy guiding Airbnb's future expansion.

The Difference You Will Make

In the role of Sr. Programs & Business Operations Lead, you will drive the worldwide growth of Airbnb's Services business. The position concentrates on emerging service categories where you will co-create and implement strategies. These strategies move concepts from initial design to full-scale deployment. Success requires partnership with cross-functional groups and the application of analytical rigor combined with operational discipline. You will construct the programs, processes, and business structures that integrate these new services into the journey of every traveler.

A Typical Day

Strategic Planning and Program Execution involves developing complete program plans for launching and expanding new service categories. You will manage go-to-market strategies across different regions while ensuring operational readiness and alignment with business goals.

Cross-Functional Alignment and Coordination requires you to act as a central leader between Business Operations, Market Management, and Product Pods. You will foster agreement among engineering, design, marketing, and legal departments toward common objectives. This influence occurs without direct authority through the strength of relationships and strategic insight.

Analytics and Performance Management involves using advanced analytical abilities, including writing SQL queries, to extract insights from raw data independently. You will build financial models, measure market potential, and define key performance indicators. These metrics include revenue, conversion, and quality measures. The purpose of this work is to enable fast, test-and-learn decisions and guide choices based on data.

Supply Strategy and Partner Operations requires evaluating methods for sourcing supply in new categories. You will determine whether to recruit individual local hosts or create partnerships. This assessment aims to accelerate time-to-market and support scaling efforts.

Operational Excellence and Process Improvement focuses on building the operational base needed to scale new service categories. You will identify obstacles in the user journey. You will develop contingency plans for various risks and convert local market feedback into requirements that can be scaled. Continuous improvement of processes and systems will enhance efficiency.

Your Expertise

Experience requirements include 12 or more years in business operations, program management, or strategy roles within rapidly growing digital environments. You must have a record of building and expanding new businesses or programs. A history of driving cross-functional alignment is essential. Experience in marketplace settings, particularly within digital companies, is preferred.

Strategic and Operational Execution defines your capability as a builder. You must not only create strategic playbooks but also execute them. You will establish programs, develop processes, and drive execution in complex global settings.

Analytical and Strategic Skills must be highly developed. SQL proficiency is mandatory for independent data extraction, complex analysis, and insight generation. You will transform findings into clear, actionable business strategies and plans.

Communication and Leadership capabilities are critical. You must interact effectively with executive leadership while holding teams accountable. You will motivate partners through a shared vision and maintain momentum across distributed teams.

A Typical Day

Your responsibilities will include charting intake pathways for new service categories to define scope and identify target users. You will construct operational frameworks and processes that convert concepts into scalable service offerings. Reviewing performance metrics and user feedback will guide refinements to service quality and market fit. You will deliver minimum viable products that adhere to local regulations and meet guest expectations quickly. Partnership with legal and supply teams will secure vendor relationships and ensure market readiness. Optimization of conversion funnels will occur through data interpretation and feature adjustments based on traveler demand. Coordination of cross-functional rituals will align engineering, marketing, and design on shared milestones. Strategic decisions will be guided by SQL-driven analysis that uncovers hidden opportunities and risks.

Requirements

You must possess 12 or more years of experience leading business operations in fast-moving digital environments. The ability to build and scale programs without direct authority over peers is mandatory. SQL proficiency is required for extracting insights and validating complex business hypotheses. Marketplace experience within a digital company focused on two-sided platforms is essential. You must communicate effectively with executives while driving accountability across teams.

Nice to Have

Experience in marketplace settings within travel or hospitality sectors is preferred.

Skills & Tools

SQL

Practical Notes

Details on compensation of $196,800.00 per year and location in the United States are confirmed Please verify all information What you'll do