Product Manager, Identity

About the role

You will lead the strategy and execution for identity verification systems that underpin trust across the Airbnb platform. This role involves building secure, scalable identity solutions that facilitate interactions between hosts and guests globally. You will own the end to end lifecycle of identity products from discovery through launch and optimization. The position requires a balance of technical depth and business acumen to navigate complex regulatory landscapes. You will act as the primary product voice for identity within the company and with external stakeholders. Success in this role will be measured by increased trust, reduced fraud, and improved booking conversion. You will shape the future of how people prove who they are on the world's largest home sharing platform.

Key facts

What you'll do

• Define the product roadmap for identity verification technologies, flows, and new features.
• Balance competing priorities including marketplace health, booking success, and user experience.
• Collaborate with engineering, design, and policy teams to execute product strategy.
• Align cross-functional partners such as Trust & Safety, Account, and Customer Support on shared objectives.
• Evaluate and pursue external partnerships to expand the identity ecosystem.
• Design and manage A/B experiments to measure long-term impact on bookings.
• Communicate technical tradeoffs to leadership and provide clear direction to engineering teams.
• Conduct competitive analysis to identify gaps and opportunities in the identity verification space.
• Translate complex identity regulations into actionable product requirements for the team.
• Partner with data science to establish metrics that validate the efficacy of verification flows.
• Drive the prioritization of features based on impact on risk reduction and user friction.
• Represent Airbnb at industry conferences and working groups related to digital identity.
• Develop business cases and forecasts to guide investment in identity infrastructure.
• Facilitate workshops with stakeholders to clarify requirements and align on product vision.

Requirements

• 8+ years of product management experience.
• 3+ years of specific experience in identity and trust-related domains.
• Demonstrated ability to own roadmaps for technically complex systems.
• Knowledge of global identity standards and emerging trends.
• Expertise in using data for business analysis and strategic decision-making.
• Experience pitching complex concepts to executive stakeholders.
• Proficiency in both inbound feature definition and outbound marketing/communication.
• Strong understanding of privacy laws and data protection principles.
• Familiarity with authentication protocols and fraud detection methods.
• Willingness to relocate to California, Oregon, or Washington state.
• Capacity to manage multiple projects simultaneously in a fast paced environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering high impact products on schedule.
• Commitment to upholding the highest standards of security and compliance.
• Ability to thrive in an ambiguous and rapidly evolving product landscape.

Nice to have

• Experience with identity verification for marketplace platforms.
• Background in travel, hospitality, or sharing economy sectors.
• Understanding of biometric or document verification technologies.
• Prior work with machine learning driven risk systems.
• Knowledge of international identity frameworks such as eIDAS or digital ID programs.
• Experience working with legal and compliance teams on regulatory matters.
• Contributions to open source identity related projects.
• Public speaking or authorship on topics related to digital trust.

Practical notes

• You must reside in a state where Airbnb has a registered entity.
• Employment is currently unavailable in Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, and Rhode Island.
• Compensation includes base pay, potential bonus, equity, benefits, and Employee Travel Credits.
• Candidates requiring disability-related accommodations for the application process should contact reasonableaccommodations@airbnb.com.
• The role requires regular participation in meetings across Pacific, Mountain, and Pacific time zones.
• Occasional business travel may be required to attend global identity conferences or meet partners.
• Applicants must be eligible to work in the United States without requiring current authorization for permanent employment.
• The hiring team reviews applications on a rolling basis, so early submission is encouraged.
• This position is contingent upon successful completion of background checks and verification of provided information.
• New hires are expected to complete internal security and privacy training within the first month of employment.
• Remote work arrangements are subject to compliance with state specific employment laws.
• Employees are encouraged to utilize Employee Travel Credits for stays on the Airbnb platform.
• This role reports to the Director of Identity and works closely with the Global Trust organization.
• Success in this role requires a proactive approach to problem solving and a high degree of ownership.
• The team operates with an agile methodology and expects adaptability to changing priorities.
• You will be responsible for ensuring that identity products meet both regulatory and user centered design standards.
• Collaboration with customer support to resolve escalated identity issues is a regular part of the role.
• You will be expected to mentor junior product managers on identity related initiatives.
• The position involves frequent interaction with data analysts to interpret experiment results and product performance.
• Long term strategic thinking is essential to align identity initiatives with broader company goals.
• You will contribute to the development of go to market strategies for new identity features.
• The role requires a thorough understanding of the trust and safety implications of identity products.
• You will be responsible for monitoring industry trends and incorporating new technologies into the product roadmap.
• Continuous improvement of existing verification flows is a core responsibility of this position.
• The ability to synthesize feedback from diverse user segments is critical to success.
• You will work closely with data scientists to define experiments that measure the impact of identity features.
• This position requires a strong commitment to ethical use of data and transparent communication with users.
• You will be expected to present progress updates to senior leadership on a regular basis.
• The role involves close coordination with legal teams to ensure compliance with identity regulations.
• You will help define the metrics that determine the success of identity verification programs.
• The position requires a deep understanding of the customer journey from sign up to long term engagement.
• You will be responsible for managing the trade offs between security, usability, and conversion.
• The role offers opportunities for professional growth within the identity and trust domain at Airbnb.
• You will contribute to the development of best practices for identity management across the organization.
• The position requires a proactive approach to identifying risks and proposing mitigation strategies.
• You will work on projects that have direct impact on the global reputation of the Airbnb brand.
• The role involves managing priorities in a dynamic environment where requirements frequently evolve.
• You will be expected to document product decisions and rationale for future reference.
• The position requires a high level of intellectual curiosity and a desire to solve complex problems.
• You will collaborate with researchers to incorporate behavioral insights into identity verification design.
• The role involves balancing the needs of hosts, guests, and platform stakeholders.
• You will be responsible for ensuring that identity products are accessible to diverse user populations.
• The position requires a commitment to continuous learning in the rapidly evolving field of digital identity.
• You will contribute to the development of long term product strategies for identity verification.
• The role offers the opportunity to work on products that touch every part of the Airbnb community.
• You will be expected to challenge assumptions and drive innovation in identity verification.
• The position requires strong analytical skills and the ability to synthesize large volumes of data.
• You will work on initiatives that impact the security and integrity of the platform.
• The role involves close collaboration with cross functional teams to ensure alignment on product goals.
• You will be responsible for defining success metrics and tracking progress against goals.
• The position requires a deep understanding of the interplay between identity, trust, and marketplace dynamics.
• You will contribute to the development of scalable identity solutions that support future growth.
• The role offers the chance to make a meaningful impact on the trust and safety of millions of users.
• You will be expected to communicate progress and results clearly to both technical and non technical audiences.
• The position requires a high degree of ownership and accountability for product outcomes.
• You will work on projects that influence the future direction of identity verification at Airbnb.
• The role involves managing competing priorities to deliver the best possible user experience.
• You will be expected to participate in code reviews and design discussions where appropriate.
• The position requires a strong commitment to the company values of inclusion and belonging.
• You will contribute to the development of tools and processes that improve the identity verification experience.
• The role offers opportunities to present work at internal and external forums.
• You will be responsible for ensuring that identity products meet business objectives and user needs.
• The position requires a proactive approach to identifying and solving problems before they impact users.
• You will work on initiatives that enhance the overall trust and safety of the platform.
• The role involves close coordination with product marketing to position identity features effectively.
• You will be expected to contribute to the broader product strategy within the identity team.
• The position requires a deep understanding of the technical constraints and opportunities in identity verification.
• You will contribute to the development of products that support Airbnb's long term growth strategy.
• The role offers the chance to work with a talented and diverse team of product professionals.
• You will be expected to take ownership of complex problems and drive them to resolution.
• The position requires a strong commitment to delivering high quality products on time and within scope.
• You will work on projects that have a direct impact on the success of the Airbnb marketplace.
• The role involves continuous engagement with stakeholders to ensure alignment on product direction.
• You will be expected to contribute to the development of industry leading identity solutions.
• The position requires a deep understanding of the global identity landscape and regulatory environment.
• You will contribute to the development of products that enhance the user experience for hosts and guests.
• The role offers opportunities for leadership and influence within the identity organization.
• You will be expected to drive innovation and push the boundaries of what is possible in identity verificatio