Technical Account Manager

About the role

This position manages and grows the Supply Tech Ecosystem at Agoda. You will serve as the primary technical point of contact for platform integrations, ensuring partners maintain reliable connections for content and ARI operations. In this capacity, you will analyze system limitations and data models to maintain the technical and operational performance of assigned partner integrations. You will monitor integration quality using SQL and Python to identify recurring issues and quantify their business impact on the wider ecosystem. The role involves building internal tools, automation scripts, and proof-of-concept applications to validate new ideas and reduce manual workloads for technical and operational teams. You will act as a bridge between Engineering, Product, and Supply teams by providing technical context and defining requirements for partner initiatives. Furthermore, you will oversee distribution configurations, including B2B rates, to ensure solutions are scalable, reliable, and aligned with business objectives. You will also manage projects from initial identification through final execution, providing regular updates on trade-offs and risks to stakeholders to ensure alignment and transparency.

Key facts

What you'll do

• Maintain the technical and operational performance of assigned partner integrations by analyzing system limitations and data models to prevent potential failures.
• Monitor integration quality using SQL and Python to identify recurring issues and quantify their business impact on conversion and availability.
• Build internal tools, automation scripts, and proof-of-concept applications to validate new ideas and reduce manual workloads for cross-functional teams.
• Act as a bridge between Engineering, Product, and Supply teams by providing technical context and defining requirements for partner initiatives to ensure feasibility and clarity.
• Oversee distribution configurations, including B2B rates, to ensure solutions are scalable, performant, and aligned with partner business needs.
• Manage projects from initial identification to final execution, providing regular updates on trade-offs, risks, dependencies, and mitigation strategies to stakeholders.
• Analyze complex integration workflows to pinpoint bottlenecks and propose technical improvements that enhance reliability and partner satisfaction.
• Collaborate with data teams to design metrics and dashboards that track integration health, error rates, and operational efficiency over time.
• Implement robust testing procedures for new integrations and modifications to minimize disruptions in production environments.
• Document technical processes, configurations, and decisions to ensure knowledge transfer and continuity across the team.
• Coordinate with regional teams to adapt solutions for local market requirements, ensuring compliance and operational excellence.
• Support the rollout of new features by validating technical specifications and guiding partners through implementation phases.
• Provide mentorship to junior team members by sharing best practices in integration design, debugging, and performance optimization.
• Drive continuous improvement initiatives by reviewing integration patterns and proposing architectural enhancements to the platform.

Requirements

• High proficiency in Python for automation and data analysis to develop scripts that improve integration reliability and efficiency.
• Advanced SQL skills with experience handling large datasets to query, analyze, and troubleshoot integration-related data.
• Knowledge of authentication methods, system-to-system integrations, and API architecture to design secure and scalable solutions.
• Professional background involving channel managers, platform partners, or similar integration ecosystems to understand complex distribution models.
• Ability to operate independently in ambiguous environments and make informed technical decisions without constant supervision.
• Strong attention to detail to ensure configuration accuracy, data integrity, and adherence to technical standards across integrations.
• Excellent communication skills to translate technical concepts into clear explanations for both technical and non-technical stakeholders.
• Proven experience in managing multiple priorities and meeting deadlines in a fast-paced, dynamic operational environment.
• Demonstrated ability to troubleshoot issues methodically using logs, metrics, and testing tools to resolve problems efficiently.
• Willingness to collaborate closely with cross-functional teams to align technical solutions with business goals and partner expectations.

Nice to have

• Experience developing internal web applications using FastAPI, Flask, or Django to create scalable and maintainable backend services.
• Familiarity with BI and reporting platforms to visualize data trends and support decision-making processes effectively.
• Background in hotel distribution, specifically regarding inventory, rate plans, and ARI, to accelerate understanding of domain-specific workflows.
• Experience with workflow automation using cron jobs or task schedulers to streamline repetitive operational tasks and improve reliability.

Practical notes

This is a full-time role based in Bangkok, Thailand. The position requires local presence in the office during standard working hours as defined by company policy. Travel may be required within the region to meet with partners or participate in cross-functional workshops. Candidates must be eligible to work in Thailand without sponsorship for this role at this time. No specific visa sponsorship is provided by the company for this position. Applicants are encouraged to confirm their eligibility to work under local regulations before applying. The engagement is full-time, and the schedule aligns with Agoda's operational calendar, which may include peak periods requiring extended availability during high-traffic events or system maintenance windows.