Partner Onboarding Specialist
Job description
About the role
Agoda is seeking a meticulous and driven individual to join our dynamic team in Tokyo as a Partner Onboarding Specialist. In this role, you will play a crucial part in enhancing our accommodation supply network by managing a diverse portfolio of new partners. Your primary responsibility will be to facilitate their onboarding journey, ensuring they successfully navigate the registration process and effectively utilize our platform.
Key facts
What you'll do
- Support new accommodation partners in setting up their accounts and completing the registration process efficiently.
- Maintain clear and effective communication with partners to guide them through each step of the onboarding journey.
- Offer tailored recommendations and best practices to help partners optimize their performance on the Agoda platform.
- Conduct training sessions for partners, equipping them with the knowledge to effectively use Agoda's systems and tools.
- Participate in various short-term projects and campaigns aimed at boosting program engagement and participation.
- Document all activities and updates in our internal tracking systems to ensure accurate records.
- Collaborate closely with team members to enhance processes and achieve daily operational goals.
- Analyze partner feedback and performance metrics to identify areas for improvement and implement necessary changes.
- Foster strong relationships with partners to ensure their long-term success and satisfaction with Agoda.
- Stay updated on industry trends and competitor offerings to provide relevant insights to partners.
- Assist in resolving any issues or challenges partners may face during their onboarding experience.
- Contribute to team meetings by sharing insights and suggesting improvements to the onboarding process.
Requirements
- Recent graduates or candidates with up to two years of relevant professional experience are encouraged to apply.
- Must possess native-level proficiency in Japanese to effectively communicate with local partners.
- Business-level proficiency in English, particularly in reading and writing, is essential for internal communications.
- Familiarity with basic computer applications, including Excel and email, is required.
- Strong communication skills are necessary to interact professionally with partners and team members.
- Ability to thrive in a fast-paced environment and adapt to changing circumstances.
- A proactive mindset with a genuine eagerness to learn and accept constructive feedback is highly valued.
- Excellent organizational skills to manage multiple tasks and priorities effectively.
- A customer-centric approach to ensure partner satisfaction and success.
Nice to have
- Previous experience in customer service or account management roles is a plus.
- Familiarity with the travel or hospitality industry can be advantageous.
- Knowledge of additional languages besides Japanese and English is beneficial.
- Experience with CRM systems or similar tracking tools is a plus.
- Understanding of digital marketing strategies and their application in partner engagement.
Skills & tools
- Proficiency in Microsoft Excel for data analysis and reporting.
- Experience with internal CRM systems and tracking tools for managing partner relationships.
- Strong skills in professional email communication to maintain effective correspondence with partners.
- Familiarity with project management tools to assist in tracking progress on various initiatives.
- Basic understanding of digital marketing principles to enhance partner onboarding strategies.
Practical notes
This position is offered as a 6-month fixed-term contract, with the possibility of extension or conversion to a full-time role based on individual performance and the evolving needs of the business. Candidates are encouraged to familiarize themselves with the Agoda hiring process by reviewing the guidelines available on our careers website prior to the interview. This role presents an exciting opportunity to contribute to Agoda's growth while developing valuable skills in partner management and onboarding. If you are passionate about the travel industry and eager to make a difference, we invite you to apply and join our team in Tokyo.
About the company
Agoda. com is an online travel agency that facilitates reservations for lodging, flights, ground transportation, and activities. It is a subsidiary of Booking Holdings.