Account Specialist, English Speaking

About the role

An Account Specialist at Agoda acts as a strategic partner to the supply base, driving growth and retention within assigned portfolios. The position focuses on identifying and executing revenue opportunities through data-informed and consultative account management. Success in this role is built on analytical thinking, disciplined execution, and the resilience to manage priorities in a fast-paced environment. The hire will own the end-to-end relationship management of key partners, ensuring their needs are understood and addressed efficiently. This role requires a proactive mindset, where ownership of outcomes and autonomous decision-making are essential for success. The specialist will translate business objectives into actionable plans that strengthen partner coverage and satisfaction. Collaboration across internal teams will be critical to align solutions and remove barriers for partners. Ultimately, the role ensures that Agoda's value proposition remains compelling and that partners are equipped to perform at their best.

Key facts

What you'll do

Conduct in-depth analysis of partner performance to uncover trends, risks, and untapped revenue opportunities.

Drive the onboarding of new and potential supply partners by managing online registrations and guiding them toward completion.

Design and execute focused project sprints that accelerate program participation, adoption, and partner activation.

Serve as the primary communication link for partners across phone, email, messaging platforms, and webinars.

Deliver training and enablement sessions to ensure partners understand Agoda's technologies, tools, and operating models.

Maintain a rigorous prioritization of daily tasks while monitoring results and tracking progress within internal systems.

Collaborate with cross-functional stakeholders to resolve complex partner issues and align on strategic initiatives.

Represent partner needs internally, translating feedback into actionable requirements for product and operations teams.

Monitor key performance indicators and prepare concise reports to support data-driven decision-making.

Proactively identify risks or blockers in the partner journey and implement corrective actions to maintain satisfaction.

Champion continuous improvement by testing new approaches and scaling successful practices across the portfolio.

Requirements

Must possess a minimum of 3 years' experience in a business development or execution role.

Must have an analytical background with a proven track record of using data to drive achievements and inform decisions.

Must demonstrate intellectual curiosity and an autonomous, result-driven history of achieving ambitious targets.

Must be capable of operating under pressure in a competitive, rapidly changing industry.

Must adapt effectively to a highly dynamic environment and shift responsibilities as needed by the business.

Must support EMEA markets while strictly adhering to EMEA business hours.

Must communicate fluently in English, both written and verbal, in all professional interactions.

Must maintain physical presence in Cairo, Egypt for the duration of the role.

Must hold a valid Bachelor's degree or equivalent qualification.

Must comply with all company policies and procedures related to partner management and confidentiality.

Must be able to work independently with limited direct supervision while maintaining accountability for deliverables.

Nice to have

Preferred candidates will have experience working with online travel platforms or marketplace models.

Experience in a consultative account management role within a digital services environment is advantageous.

Familiarity with CRM tools and data visualization platforms will support effectiveness in the role.

Understanding of revenue management principles or pricing strategies in the travel sector is a plus.

Experience mentoring junior team members or leading small projects is valued.

Candidates with a background in startup or high-growth environments will fit well with the team culture.

Practical notes

This role is based in Cairo, Egypt and requires adherence to EMEA business hours.

The position involves frequent partner interaction, data-driven decision making, and consistent follow-through in a fast-paced setting.

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill.

Be ready to describe a challenge you faced, what you did, and what you learned.

Most companies value honest answers over polished ones.

Whatever the role, preparation is visible.

Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year.

Asking what past hires did well is a strong final question.

Keep the list short and pick the questions that matter most to you.

Career growth

Career growth comes from taking on harder problems and making your work visible.

Look for opportunities to own outcomes, mentor others, and learn the business beyond your team.

Growth in any career comes from scope, results, and reputation.

Take on work that is slightly uncomfortable, and make sure others can see the outcomes.