Manager, Central Management Office

About the role

This position sits within the Supply department, acting as a central hub for project management and operational structure. You will work directly with senior leadership to coordinate high-stakes initiatives and build governance processes from the ground up. This is an individual contributor role focused on driving complex cross-functional projects and risk management.

Key facts

What you'll do

• Manage end-to-end coordination for high-stakes, cross-functional workstreams, ensuring visibility and driving issues to resolution.
• Monitor internal and external inputs to detect country-level risks and operational exposures.
• Create concise risk reports and briefings for C-level executives.
• Develop, document, and implement standard operating procedures for risk monitoring and incident response.
• Facilitate alignment among senior stakeholders at the Director level and above to drive decision-making.
• Lead project management for Supply initiatives, including planning, execution, and post-mortem analysis.
• Organize and facilitate leadership cadences, such as steering committees and quarterly business reviews.
• Maintain dashboards and trackers to provide senior leadership with clear status updates on progress and blockers.
• Improve team operations by creating templates and using AI-assisted tools to automate reporting and tracking.

Requirements

• 4 to 5 years of experience in project management, consulting, strategy, or a C-level office environment.
• Bachelor or Master degree in business, operations, or project management.
• Proven background in risk management, compliance, or PMO functions.
• Hands-on experience using AI tools like Cursor, Claude, ChatGPT, or Copilot to build workflow tools or dashboards.
• Ability to design and roll out governance frameworks and SOPs from scratch.
• Strong stakeholder management skills with experience reporting to senior leadership.
• High proficiency in MS Office, specifically PowerPoint for executive reporting and Excel for data tracking.
• Excellent written and verbal communication skills in English.
• Self-starter capable of operating in ambiguous environments.

Nice to have

• Experience with risk frameworks or incident management.
• Analytical skills to generate insights from large datasets using BI tools and databases.
• Proficiency with project management software such as Jira, Asana, or MS Project.
• Background in the OTA or hotel industry.

Skills & tools

• AI tools (Cursor, Claude, ChatGPT, Copilot)
• MS Office (PowerPoint, Excel)
• Project management methodologies
• Risk management and governance frameworks
• Stakeholder management

Practical notes

This is an individual contributor role. Candidates should review the Agoda hiring process guidelines on the company careers website prior to applying. Agoda is an equal opportunity employer. Unsolicited third-party or agency submissions are not accepted.

About the company

Agoda is a Southeast Asian online travel agency that facilitates reservations for lodging, flights, ground transportation, and 10 digits). That seems plausible phone number. But source facts only include company description, not phone. We must only use source facts. The source facts only mention Agoda.com is a Southeast Asian online travel activities. The company operates a digital marketplace that connects travelers with a wide supply of accommodation options and transportation services. It is a subsidiary of Booking Holdings, a global provider of travel and restaurant reservation services. Agoda operates alongside sister brands such as Priceline and KAYAK within the Booking Holdings portfolio. The platform serves a global customer base with a particular focus on the Asia Pacific region. It provides technology that enables users to search, compare, and book travel arrangements across multiple categories. The business model relies on facilitating transactions between travel suppliers and consumers. The organization maintains a significant operational presence in Bangkok, Thailand. It employs a multinational workforce focused on product development, customer support, and market expansion. The service supports multiple languages and currencies to accommodate international travelers. The platform processes a high volume of bookings for hotels, homes, flights, and airport transfers. The company invests in data infrastructure to optimize pricing and inventory availability for users. It works closely with property partners to manage distribution and visibility on the platform. The organization continues to expand its service offerings to cover more aspects of the travel journey.