Lead, Account Management

About the role

This position serves as the regional team lead for Indonesia, focusing on expanding Agoda's market presence and supply quality. You will oversee a team of account managers while developing strategic partnerships to ensure competitive pricing and inventory availability. In this capacity, you will be responsible for driving revenue growth and optimizing market share within a dynamic and competitive travel landscape. The role requires a strategic mindset to identify opportunities and translate them into actionable plans for the team. You will act as a key liaison between corporate stakeholders and local partners to align objectives and performance. Success in this position will be measured by the ability to build sustainable relationships and deliver consistent results. You will be expected to mentor team members and foster a culture of excellence and accountability. This is a leadership opportunity for someone who thrives in a fast-paced environment and is passionate about building a high-performing organization.

Key facts

What you'll do

• Direct the regional team and contribute to recruitment and coaching efforts to build a resilient and high-performing organization.
• Collaborate with senior leadership to define and execute regional growth strategies that align with corporate objectives and market realities.
• Perform market research to identify trends and maintain product competitiveness, ensuring that Agoda remains a preferred choice for travelers.
• Represent the company at industry events, tradeshows, and workshops to elevate brand visibility and strengthen market positioning.
• Cultivate relationships with key decision makers at hotels and technology partners to secure favorable terms and innovative solutions.
• Build a comprehensive view of regional supply quality and implement plans to address gaps, enhancing the overall guest experience.
• Support team members during partner visits and establish processes to improve operational efficiency, driving productivity and consistency.
• Launch promotional activities to boost partner productivity, focusing on performance-driven initiatives that deliver measurable outcomes.
• Analyze competitive dynamics and adjust strategies to ensure Agoda maintains a strong value proposition in the market.
• Monitor key performance indicators to assess the success of strategic initiatives and identify areas for improvement.
• Facilitate cross-functional collaboration to ensure alignment between sales, operations, and product teams.
• Develop and maintain robust forecasting models to support accurate planning and resource allocation.
• Provide guidance and mentorship to junior team members, fostering professional growth and skill development.
• Ensure compliance with company policies and industry regulations in all regional activities.
• Drive continuous improvement initiatives to enhance team effectiveness and operational excellence.

Requirements

• Bachelor degree or equivalent; MBA is a plus, providing a strong foundation in business principles and strategic thinking.
• 5 to 10 years of sales experience within a global travel or e-commerce company, demonstrating a proven track record of success.
• Minimum 3 years of experience in a leadership role within the travel or e-commerce sectors, showcasing the ability to manage and inspire teams.
• Proficiency in data-driven decision making and analytical thinking, enabling the interpretation of complex information to guide strategic actions.
• Strong interpersonal skills with the ability to influence senior management, fostering collaboration and alignment across organizations.
• Ability to articulate value propositions and recommend solutions to partners, ensuring mutual benefits and long-term relationships.
• Professional work ethic with a focus on execution, delivering results consistently and with a high level of integrity.
• Adaptability to changing environments, demonstrating resilience and agility in the face of evolving market conditions.
• Excellent communication skills, both written and verbal, to effectively convey ideas and engage with diverse stakeholders.
• Strong problem-solving abilities, allowing for the identification of challenges and the development of innovative solutions.
• A customer-centric mindset, prioritizing the needs of partners and guests in all decision-making processes.
• The capability to work independently and as part of a team, balancing autonomy with collaborative efforts.
• A commitment to continuous learning and professional development, staying updated with industry trends and best practices.
• Willingness to travel within the region as required to meet partners and participate in key events.

Nice to have

• Prior experience in the travel industry, providing valuable insights into sector-specific challenges and opportunities.

Practical notes

• Agoda is an equal opportunity employer and evaluates candidates based on merit, ensuring a fair and inclusive selection process.
• The company does not accept unsolicited resumes from third-party recruitment agencies, and all applications must be submitted through official channels.
• Review the hiring process guidelines at the Agoda careers website before applying to ensure a complete and informed submission.
• This role is based in Jakarta, Indonesia, and requires a commitment to full-time engagement with the team.
• Candidates should be prepared for potential travel within the region to fulfill key responsibilities and maintain strong partner relationships.
• No specific visa requirements are outlined at this time, but candidates should ensure they have the necessary documentation for employment in Indonesia.
• The hiring process may involve multiple stages, including interviews and assessments, to evaluate suitability for the role.
• Applicants are encouraged to familiarize themselves with Agoda's mission, values, and strategic goals to align their application with the company's vision.
• This position is part of the Accommodation / Account Management team, emphasizing collaboration and cross-functional coordination.
• Interested candidates should submit their applications by the specified deadlines to be considered for the role.