Employee Relations Consultant

About the role

Agoda is seeking a Consultant to join the Global Employee Relations Team in Kuala Lumpur. This role involves partnering with Legal, Compliance, and HR teams to manage complex employee situations while refining internal management practices. You will provide guidance to leadership and ensure that company culture is maintained through sound decision-making and policy enforcement. The successful candidate will act as a trusted advisor, navigating sensitive issues with professionalism and integrity. You will be responsible for interpreting and applying company policies consistently across the organization. This position requires a deep understanding of employment regulations to safeguard the company's interests. You will play a key role in shaping the employee experience through fair and transparent processes. Your work will directly influence the effectiveness of the people operations framework.

Key facts

What you'll do

• Serve as the primary point of contact for company policy and compliance inquiries, responding to complex questions from leaders and employees.
• Advise managers on handling misconduct and performance improvement plans, ensuring approaches are legally sound and aligned with Agoda values.
• Oversee disciplinary actions and terminations while ensuring adherence to local labor laws and minimizing legal risk for the organization.
• Conduct objective investigations into grievances and allegations, identifying root causes and patterns to improve organizational processes.
• Maintain detailed case documentation and provide regular updates to stakeholders, ensuring clarity and transparency throughout the employee lifecycle.
• Review performance and misconduct data to suggest training or policy updates that address recurring issues or systemic gaps.
• Support a specific department as an HR Business Partner to provide actionable insights that enhance team performance and engagement.
• Automate and optimize internal workflows, including offboarding and performance management systems, to increase efficiency and accuracy.
• Coordinate with cross-functional teams to resolve escalated matters promptly and uphold the integrity of HR policies.
• Develop standardized procedures for employee relations issues to ensure consistency and compliance across all regions.
• Monitor changes in local employment legislation and assess the impact on company policies and practices.
• Facilitate communication between employees and management to foster a fair and respectful workplace environment.

Requirements

• Bachelor degree in Law, Human Resources, or a related field, providing a foundational understanding of legal and organizational principles.
• 6-8 years of experience in HR Business Partnering, Generalist, or Employee Relations roles, demonstrating a proven track record in complex people operations.
• Proficiency in employment law, workforce reduction projects, and managing complex employee relations issues to navigate sensitive situations effectively.
• Fluency in written and spoken English is essential for clear communication with internal stakeholders and external partners.
• Strong judgment, problem-solving skills, and the ability to maintain confidentiality when handling sensitive information and high-stakes situations.
• Ability to manage multiple priorities in a changing environment, balancing urgent requests with strategic initiatives.
• A demonstrated commitment to upholding ethical standards and ensuring compliance with all applicable laws and regulations.
• Willingness to collaborate with global teams and adapt to different cultural norms while maintaining a unified company approach.

Nice to have

• Experience working in international or multicultural settings, which can enhance collaboration and understanding within diverse teams.
• A proactive approach to challenging existing practices, contributing to continuous improvement and innovation in processes.
• High level of attention to detail and personal ownership, ensuring accuracy and accountability in all deliverables.
• Flexibility and strong interpersonal skills to build trust and rapport with colleagues at all levels of the organization.

Practical notes

The role is full-time and requires adherence to standard working hours as defined by the company. Candidates must be willing to work in Kuala Lumpur, Malaysia, and comply with local visa requirements for employment. Agoda follows a structured hiring process, and applicants are encouraged to review the guidelines at careersatagoda.com/interview before submitting their applications. The company is an equal opportunity employer and does not accept unsolicited agency submissions. Applications are kept on file for future consideration unless otherwise requested by the candidate. This position is critical to maintaining the integrity of Agoda's employee relations framework and requires a dedicated professional capable of thriving in a dynamic environment.