Employee Relations Consultant

About the role

Agoda is seeking a consultant to join the Global Employee Relations team in Bangkok. You will work with legal, compliance, and management teams to navigate complex personnel matters and refine internal management practices. In this capacity, you will act as a strategic advisor to ensure that all employment decisions are consistent with established policies and regulatory frameworks. The position requires a proactive approach to identifying risks and implementing controls that protect both employees and the organization. You will be instrumental in fostering a fair and transparent workplace culture through structured guidance and objective analysis. Success in this role depends on your ability to balance empathetic communication with rigorous compliance standards. You will contribute directly to the integrity of HR operations and the overall employee experience at Agoda.

Key facts

What you'll do

• Serve as the primary point of contact for policy and compliance inquiries from staff and management, ensuring all responses are accurate and up to date.
• Provide guidance to managers regarding misconduct and performance improvement plans, helping them apply standards consistently and fairly.
• Oversee disciplinary actions and termination processes to ensure legal compliance and minimize organizational risk.
• Perform objective investigations into grievances and allegations, collecting relevant evidence and documenting findings thoroughly.
• Manage case timelines meticulously and maintain accurate records for stakeholders, facilitating audits and reviews.
• Review performance and misconduct data to identify trends and suggest improvements for training and policy updates.
• Act as an HR Business Partner for a specific department to provide data-driven insights that enhance team performance and stability.
• Lead initiatives to automate and improve offboarding and performance management workflows, increasing efficiency and reducing manual errors.
• Coordinate with cross-functional teams to align employee relations strategies with broader business objectives and compliance requirements.
• Develop and maintain strong communication channels between employees and leadership to promote trust and transparency.
• Support the implementation of organizational changes by advising on the employee relations implications of restructuring or policy shifts.
• Monitor local and international employment legislation to ensure that Agoda's practices remain compliant and competitive.
• Provide coaching to managers on best practices for handling sensitive employee relations issues in a constructive manner.
• Contribute to the development of playbooks and standard operating procedures that govern employee relations activities.

Requirements

• Bachelor degree in Law, Human Resources, or a related discipline, providing a foundational understanding of employment principles.
• Minimum 6-8 years of professional experience in HR Business Partnering or Employee Relations, demonstrating a proven track record in the field.
• Proven expertise in employment law, workforce reductions, and managing complex employee relations issues, with a history of successful outcomes.
• Fluent in written and spoken English, ensuring clear and professional communication with all levels of the organization.
• Strong knowledge of Thai labor laws and regulations, or the ability to quickly adapt to the local legal environment in Bangkok.
• Demonstrated ability to handle confidential information with discretion and maintain the highest level of integrity.
• Experience in conducting fair and thorough investigations, adhering to principles of natural justice and due process.
• Capacity to manage multiple cases simultaneously while maintaining attention to detail and meeting strict deadlines.

Nice to have

• Experience working in international or multicultural environments, bringing a global perspective to local challenges.
• Ability to manage competing priorities with high attention to detail, ensuring accuracy in all deliverables.
• Strong sense of ownership, reliability, and ethical judgment, driving initiatives forward without constant supervision.
• Humility and flexibility in navigating ambiguous situations, adapting strategies as new information emerges.

Skills & tools

• Employee Relations management
• Employment law compliance
• Performance management data analysis
• Investigation and grievance handling
• Stakeholder management
• Process automation

Practical notes

Review the Agoda hiring process guidelines at careersatagoda.com/interview before applying. Agoda is an equal opportunity employer and evaluates candidates based on merit. Unsolicited agency submissions are not accepted. Applicants must be available to work in Bangkok, Thailand, and the role requires full-time engagement. While the job description does not specify exact working hours, the position is expected to align with standard business hours and may require flexibility to meet operational needs. No specific visa sponsorship details are provided in the source material, but candidates must ensure they have the right to work in Thailand. The application process should be reviewed directly on the Agoda careers site for the most current information regarding interviews and selection criteria.