[Content] Language Expert

About the role

Agoda is seeking a Taiwan Linguist and Localization Expert to join our international team in Bangkok. You will focus on refining the localization of our products to ensure high-quality, culturally relevant content for our users in Taiwan. In this capacity, you will serve as the central authority on language quality for Taiwan-facing materials, ensuring that every word aligns with brand standards and regional expectations. The role requires a deep understanding of linguistic nuance to adapt content in a way that feels native rather than translated. You will act as a bridge between engineering, marketing, and operations teams to maintain consistency across all customer touchpoints. Success in this position will be measured by the quality of localized output and the efficiency of cross-functional collaboration. You will be responsible for driving continuous improvement in how we communicate with our Taiwan audience.

Key facts

What you'll do

• Oversee the quality of translated materials across customer channels, including site updates, hotel descriptions, press releases, newsletters, and promotional emails.
• Manage localization assets such as glossaries, style guides, and translation memories to ensure consistent terminology and tone.
• Coordinate with internal departments and external vendors to ensure project deadlines and quality standards are met without compromise.
• Conduct product reviews to identify and address localization issues or inconsistencies before they reach the end user.
• Perform arbitration reviews and escalate recurring problems to maintain an LQA score above 90% through methodical analysis and feedback.
• Handle the onboarding, evaluation, and invoicing of translation vendors and freelancers to support smooth operational workflows.
• Improve AI prompt engineering to enhance translation outputs for the Taiwan market by testing and refining input structures.
• Execute research and content experiments to boost user engagement and performance through data-informed linguistic decisions.
• Provide linguistic and cultural guidance for the Taiwan market to ensure messaging resonates with local norms and values.
• Participate in training programs and contribute to quality audits and benchmarking to elevate team capabilities over time.
• Address urgent translation requests as needed while maintaining accuracy and adherence to brand standards under pressure.
• Collaborate with product managers to align localization strategies with evolving feature launches and market initiatives.
• Monitor industry trends in localization and language technology to recommend updates that improve efficiency and relevance.
• Support the creation of documentation and process improvements that strengthen the localization function long term.

Requirements

• Native-level fluency in Taiwan, with superior writing, editing, and proofreading abilities in Traditional Chinese.
• Bachelor degree or higher in Linguistics, Translation, Traditional Chinese Language for Taiwan, Literature, or a related field from an accredited institution.
• Professional experience in translation and localization spanning multiple years within a commercial or operational context.
• Strong English proficiency to interpret source content accurately and adapt it for Taiwan-speaking audiences without loss of meaning.
• High proficiency in Microsoft Office Suite, specifically Word, Excel, and PowerPoint, to manage documents and analyze data effectively.
• Strong internet research skills to verify terminology, validate cultural references, and ensure factual accuracy in all materials.
• Ability to manage multiple tasks and meet strict deadlines in a fast-paced environment while maintaining attention to detail.
• Demonstrated capacity to work independently and as part of a distributed team with minimal direct supervision.
• Willingness to adhere to established quality frameworks and follow standardized review procedures consistently.
• Commitment to maintaining confidentiality and handling sensitive information with professionalism at all times.

Nice to have

• Prior experience in the e-commerce, travel, or hospitality sectors, particularly with marketing or customer-facing content that requires cultural adaptation.
• Familiarity with travel industry terminology, booking flows, and customer support language specific to Taiwan.
• Experience working with regulated industries where compliance and precise language are critical.

Skills & tools

• CAT tools (e.g., MemoQ or similar platforms) for efficient translation management and terminology handling.
• Microsoft Office Suite (Word, Excel, PowerPoint) for document preparation, data tracking, and presentation creation.
• AI prompt engineering to optimize machine translation outputs and streamline localization workflows.
• Experience with translation memory systems and glossary management to reduce redundancy and improve speed.
• Basic understanding of web content management systems used for publishing localized content.

Practical notes

• Relocation is provided for this Bangkok-based role to support successful onboarding and long-term stability.
• Candidates should review the Hiring Process Guidelines at the Agoda careers website prior to interviewing to ensure full preparedness.
• The engagement is full-time, requiring availability during standard business hours to align with regional workflows.
• This role is based in Bangkok but focuses exclusively on content intended for the Taiwan market, requiring cultural and linguistic precision.
• All selected candidates must comply with Agoda's standard employment policies and procedural requirements as outlined during onboarding.