Account Specialist - Tokyo, Japan

About the role

In this dynamic position, you will play a crucial role in enhancing and expanding our accommodation supply network. Your primary responsibility will be managing a portfolio of emerging partners, guiding them through the registration process, and assisting them in optimizing their visibility and performance on our platform. This role is essential for fostering strong relationships with our partners and ensuring they receive the support they need to succeed.

Key facts

What you'll do

• Support new accommodation partners by guiding them through the initial setup and onboarding process.
• Reach out to partners to explain registration requirements and the subsequent steps they need to follow.
• Offer tailored recommendations and best practices that can help partners enhance their performance on our platform.
• Provide training to partners on how to effectively utilize our internal systems and tools for better management.
• Participate in short-term campaigns aimed at increasing partner program engagement and participation.
• Keep detailed and accurate records of all partner interactions and updates within our internal systems.
• Collaborate with team members to share insights and refine operational processes for improved efficiency.
• Monitor partner performance metrics and provide feedback to help them achieve their business goals.
• Assist in troubleshooting any issues that partners may encounter during their onboarding journey.
• Actively contribute to team meetings by sharing experiences and suggesting improvements to existing workflows.
• Maintain a positive and proactive approach to partner management, ensuring high levels of satisfaction.

Requirements

• Recent graduates or individuals with up to two years of relevant professional experience are encouraged to apply.
• Proficiency in Japanese at a native level is essential for effective communication with partners.
• Business-level English proficiency, particularly in reading and writing, is required to interact with international teams.
• Familiarity with standard computer applications, including Excel and email, is necessary for daily tasks.
• A willingness to receive constructive feedback and an eagerness to ask questions for clarity are important traits.
• Strong communication skills, both verbal and written, are crucial for maintaining professionalism in all interactions.
• Ability to thrive in a fast-paced environment and adapt to changing circumstances is essential for success in this role.

Nice to have

• Experience in the travel or hospitality industry would be advantageous.
• Familiarity with customer relationship management (CRM) systems is a plus.
• Previous experience in account management or partner support roles is beneficial.
• Knowledge of digital marketing strategies could enhance your contributions to the team.

Skills & tools

• Proficient in Microsoft Excel for data analysis and reporting.
• Experience with internal CRM and tracking systems to manage partner relationships effectively.
• Familiarity with online communication tools and platforms to facilitate remote collaboration.

Practical notes

• This position is offered as a 6-month fixed-term contract, providing a unique opportunity to gain valuable experience in the field.
• There may be potential for contract extension or conversion to a permanent role, depending on business needs and individual performance during the contract period.
• Candidates are encouraged to review the Agoda Hiring Process Guidelines available on the company's careers website before attending the interview.
• The role is based in Tokyo, Japan, and applicants should be prepared to work in a vibrant and multicultural environment.
• Competitive salary and benefits will be offered, commensurate with experience and qualifications.

Join Agoda and be part of a team that is dedicated to transforming the travel industry by connecting partners and customers in innovative ways. Your contributions will directly impact our growth and success, making this an exciting opportunity for anyone looking to make a difference in the world of hospitality and travel.

About the company

Agoda. com is an online travel agency that facilitates reservations for lodging, flights, ground transportation, and activities. It is a subsidiary of Booking Holdings.