Manager, Platform Offering Strategy

About the role

You will own the end-to-end commercial strategy and positioning for Adyen's platform and marketplace customers globally. You will define and drive the long-term offering strategy in partnership with the Head of Platforms to ensure alignment with business objectives. You will act as the connective tissue between Product and Commercial teams, translating customer needs into actionable product and go-to-market initiatives. You will resolve current friction points and identify new opportunities to drive growth and satisfaction within the segment. You will ensure the health and scalability of the offering across verticals and regions while anticipating future market and regulatory shifts. You will validate strategic ideas through quantitative analysis and influence senior stakeholders across the organization. You will build direct customer relationships to gather insights and ensure the commercial narrative reflects real-world customer needs.

Key facts

What you'll do

• Strategic Packaging: Create and evolve Adyen's Offering, ensuring it is scalable across verticals and regions while maintaining coherence in messaging and value delivery.
• Bundling & Narrative: Own the commercial value proposition and product bundling, articulating the highest-level "what" we sell and the "why" behind each offering choice.
• Future-Proofing: Anticipate future customer and commercial needs, adjusting your offering area in alignment with broader strategy, market dynamics, and regulatory shifts.
• Customer Centricity: Build direct customer relationships, prioritizing speaking to customers to inform strategies and help land meaningful business with key accounts.
• Pattern Recognition: Identify cross-market and cross-vertical patterns in customer feedback, converting qualitative insights into clear, data-driven product recommendations.
• Customer and Revenue Impact: Partner continuously with Product Leadership to inform roadmap decisions, advocating for development that drives adoption and value creation across the customer portfolio.
• GTM Execution: Partner with Commercial and Go-to-Market teams to execute launch plans, ensuring the offering is positioned clearly to the right audiences with consistent messaging.
• Commercial Enablement: Develop and maintain tools, content, and frameworks that empower sales and customer success teams to articulate and sell the platform offering effectively.
• Stakeholder Influence: Collaborate with cross-functional stakeholders to align on priorities, removing blockers and creating shared understanding of the offering's strategic role.
• Data-Driven Decisions: Use quantitative analysis to test hypotheses, measure impact, and refine the offering based on performance and evolving market conditions.
• Ownership of Outcomes: Drive accountability for the commercial performance of the offering, diagnosing issues and implementing corrective actions where necessary.
• Strategic Roadmapping: Contribute to the development of the product roadmap, balancing short-term wins with long-term platform vision for marketplace and platform customers.
• Cross-Veitcal Collaboration: Work closely with Vertical teams to ensure the offering meets the specific needs of segments such as retail, travel, and fintech.
• Thought Leadership: Represent Adyen's platform strategy in external discussions, ensuring the narrative reflects innovation, reliability, and customer-centricity.

Requirements

• You have a proven track record of owning end-to-end business impact for a commercial or product offering, moving from diagnostics through solutioning to execution.
• You have demonstrated experience working comfortably in ambiguous and fast-paced environments, making decisions with incomplete information while maintaining clarity of direction.
• You possess strong quantitative skills, able to validate ideas through data and translate insights into actionable plans.
• You have excellent communication and influencing skills, capable of engaging and aligning a large network of senior stakeholders across functions and regions.
• You show deep empathy for customers, with a history of building direct customer relationships and using feedback to shape strategy.
• You are comfortable operating at a strategic level while still understanding the tactical implications of product and commercial decisions.
• You have a track record of driving revenue growth and adoption through commercial excellence and structured thinking.
• You are fluent in the language of platforms and marketplaces, understanding how embedded finance solutions scale across different industries.

Nice to have

• Preferred items are not specified in the source material.

Practical notes

• Location is specified as New York.
• Engagement type and compensation details are to be found in the source, with pay information omitted if not provided.
• No additional hours, travel expectations, visa requirements, or application deadlines are stated in the source material.