Senior Enterprise Account Manager

About the role

Adyen is seeking a strategic professional to manage relationships with our largest global enterprise merchants. You will serve as a primary advisor, helping major brands navigate the payments landscape while driving growth through our financial technology platform. In this capacity, you will act as the trusted point of contact for C-suite leaders, aligning their business objectives with Adyen's evolving capabilities. You will translate complex requirements into clear commercial and technical strategies that advance the client's digital transformation. This role demands a consultative mindset to uncover latent needs and position integrated payments solutions. You will leverage deep industry insights to anticipate market shifts and ensure client portfolios remain resilient and competitive. Success in this position will be defined by your ability to foster long-term partnerships that generate sustainable, long-term value for both the client and Adyen.

Key facts

What you'll do

• Orchestrate high-impact strategic dialogues with executive sponsors to define and advance multi-year engagement plans.
• Architect and own complex commercial negotiations, ensuring alignment between client priorities and Adyen's financial targets.
• Synthesize intricate business requirements into a coherent vision for payments infrastructure, product adoption, and operational workflows.
• Elevate the collective expertise of the account management team through structured knowledge transfer and mentorship on enterprise best practices.
• Lead cross-functional initiatives that span sales, engineering, and operations to resolve client challenges across multiple geographies.
• Champion client perspectives within Adyen's internal decision forums to influence product development and strategic investment.
• Analyze commercial performance metrics and usage data to identify expansion opportunities and mitigate potential churn risks.
• Coordinate seamless execution of global projects, managing dependencies and timelines across diverse regional stakeholders.
• Develop and maintain comprehensive account plans that articulate value realization, risk management, and stakeholder mapping.
• Serve as the primary escalation handler for critical issues, ensuring timely resolution and preservation of client trust.
• Drive the adoption of new platform features by aligning roadmap announcements with client strategic milestones.
• Collaborate with solutions engineering to design tailored demos and proof-of-concept exercises that validate hypotheses.
• Translate regulatory and compliance updates into actionable guidance for enterprise clients across multiple jurisdictions.
• Document success stories and reference implementations that reinforce the value of the partnership internally and externally.

Requirements

• Bring a minimum of 10 years of cumulative experience in commercial, client-facing roles such as account management, consulting, or merchant-side payments.
• Demonstrate a background in complex enterprise software, technical infrastructure, or financial services environments.
• Show full professional proficiency in English, with the ability to communicate effectively in writing, speaking, and presentations.
• Prove the ability to travel domestically and internationally as needed to support client engagements and team collaboration.
• Confirm current base in San Francisco to facilitate in-office collaboration on a regular basis.
• Exhibit a track record of managing multiple strategic accounts simultaneously while maintaining high levels of organization.
• Display strong judgment in balancing client needs with company policies, contractual terms, and risk considerations.
• Demonstrate resilience and adaptability when navigating ambiguous business environments and shifting priorities.
• Commit to upholding Adyen's standards of integrity, confidentiality, and professionalism in all client interactions.
• Engage actively in continuous learning to keep current with payments technology trends and competitive dynamics.
• Collaborate effectively with colleagues across cultures, time zones, and functional disciplines.
• Leverage data to inform decision-making and to articulate the business case for proposed solutions.
• Embrace a growth mindset, seeking feedback and coaching to refine leadership and influence skills.

Nice to have

• Preferred items are not specified in the source; there are no listed Nice to have qualifications or preferences for this role.

Practical notes

• This position operates on a full-time, office-first schedule with no remote-only arrangement permitted.
• The annual on-target earnings range is $215,000 to $290,000, inclusive of base salary and a commercial bonus component.
• This role includes an equity component as part of the total compensation package.
• Adyen aims to acknowledge receipt of applications within 5 business days of submission.
• The typical interview process duration is approximately 4 weeks from initial contact to final decision.
• In alignment with the San Francisco Fair Chance Ordinance, the company will consider qualified applicants with arrest and conviction records.
• Candidates must be physically located in San Francisco to perform the essential functions of this position.
• Travel requirements may include domestic and international trips to meet client needs and collaborate with global teams.
• All hiring decisions are contingent upon verification of eligibility to work in the required location.