Partner Solution Architect

About the role

This position serves as a technical advisor within the Partner Delivery Success organization to guide partners through the design and execution of Zuora implementations. You will act as the primary technical lead to ensure high-quality delivery, mitigate project risks, and increase the technical proficiency of the partner ecosystem. In this capacity, you will own the technical integrity of engagements from initial discovery through solution deployment and hypercare. You will be responsible for translating complex business needs into coherent technical strategies for external partners. The role requires you to drive alignment between partner capabilities and Zuora's product vision. You will mentor partner teams to elevate their implementation maturity and confidence. Ultimately, you will act as a trusted advisor who safeguards project outcomes and fosters long-term partner success.

Key facts

What you'll do

• Lead technical discussions during discovery, scoping, and solution design phases to frame partner capabilities.
• Validate architecture designs to ensure they align with business requirements and internal best practices for Zuora implementations.
• Review technical deliverables, including integration patterns, process flows, ERDs, and design documentation for completeness and clarity.
• Identify and mitigate technical delivery risks throughout the implementation lifecycle to protect project timelines and quality.
• Provide technical oversight during build, testing, deployment, and hypercare stages to ensure solutions meet defined standards.
• Identify partner capability gaps and support technical training and certification programs to strengthen partner performance.
• Collaborate with Sales and Global Services to assess partner fit for specific customer opportunities and strategic initiatives.
• Communicate technical feedback from the field to internal product and support teams to inform product evolution and supportability.
• Conduct workshops and design sessions with partners to explore alternative approaches and validate technical decisions.
• Document integration blueprints and reference architectures that serve as reusable assets for the partner community.
• Facilitate cross-functional alignment between product, engineering, and services teams on partner-related initiatives.
• Support the development of partner playbooks that capture successful implementation patterns and governance models.
• Monitor solution performance in production environments and recommend enhancements based on partner and customer feedback.
• Act as a escalation lead for complex technical issues that require cross-team collaboration and executive visibility.

Requirements

• Enterprise-level experience as a Solution Architect, Technical Architect, or Technical Consultant spanning multiple years in professional services.
• Background in professional services, partner-led delivery, or product-focused consulting with a strong understanding of engagement models.
• Proven track record in delivering complex enterprise solutions such as ERP, billing, revenue, procurement, or CRM systems in regulated environments.
• Proficiency in requirements gathering, systems design, integration, data migration, and technical documentation across the full delivery lifecycle.
• Ability to translate complex technical concepts for both business and technical stakeholders without relying on jargon or ambiguity.
• Strong executive presence with the ability to influence internal and external leadership through structured thinking and clear communication.
• Experience working with Finance stakeholders and aligning business goals with technical solutions to ensure measurable business outcomes.
• Demonstrated ability to operate independently with minimal supervision while managing multiple priorities in a fast-paced environment.

Nice to have

• Experience working with System Integrators or consulting partners on large-scale transformation programs.
• Familiarity with partner enablement and practice development frameworks to grow ecosystem capabilities.
• Proficiency in both Agile and Waterfall delivery methodologies and knowing when to apply each appropriately.
• Experience presenting architecture trade-offs to diverse audiences including technical, executive, and partner stakeholders.

Skills & tools

• Architecture design and documentation using standard modeling notations and enterprise tools.
• Integration patterns and data migration strategies across heterogeneous enterprise systems.
• Enterprise software implementation focusing on ERP, CRM, and Billing platforms in multi-cloud environments.
• Technical governance and risk management practices to ensure compliance and control adherence.
• Business analysis and requirements gathering techniques to translate customer needs into technical specifications.

Practical notes

• Benefits include competitive compensation, variable bonuses, retirement programs, and medical/dental/vision insurance.
• The package includes flexible time off, paid parental leave, and a learning and development stipend for continuous growth.
• Zuora is an equal opportunity employer. Candidates requiring assistance or accommodations during the application or interview process may contact assistance@zuora.com.
• This role is based in Bengaluru, Karnataka, India, and requires relocation or local onboarding as applicable.
• Full-time engagement implies standard working hours as defined by company policy and local labor regulations.
• Candidates must be available for interviews within the specified timeline and complete any required assessments as part of the selection process.
• Travel may be required occasionally to support partner engagements, subject to policy and client location.
• Visa sponsorship considerations will be evaluated based on role and candidate eligibility under applicable regulations.
• All selected candidates will be subject to background checks and reference verification as part of the hiring process.
• The learning and development stipend is subject to program terms and eligible use for approved educational activities.
• This job description is not an exhaustive list of all responsibilities, duties, and skills required, and Zuora reserves the right to modify it at any time.
• The role reports to the Partner Delivery Success leadership team and participates in global governance forums.
• Successful candidates will engage in continuous learning to stay current with Zuora product updates and partner methodologies.
• You will be expected to contribute to knowledge sharing sessions and internal communities of practice.
• This position plays a critical role in scaling the partner ecosystem through consistent, high-quality delivery standards.
• You will work closely with Customer Success and Product Management to close the loop between implementation and product improvements.
• The role requires resilience, adaptability, and a collaborative mindset to thrive in a matrixed organization.
• Performance in this role will be evaluated based on partner satisfaction, solution quality, and contribution to ecosystem growth.
• You are expected to uphold Zuora's values of integrity, innovation, and customer obsession in every engagement.
• This role supports the strategic priority of expanding partner-led go-to-market motions across key regions.
• You will be measured on your ability to enable partners to deliver successful outcomes for Zuora customers.
• The position contributes to the overall health of the partner ecosystem by removing barriers to adoption and implementation excellence.
• You will have opportunities to influence long-term strategy for partner services through insights gathered from the field.
• This role is integral to maintaining Zuora's reputation for high-quality implementation and customer trust.
• You will be part of a global team dedicated to ensuring partners can sell, implement, and support Zuora solutions effectively.
• The role requires a balance of technical depth, business acumen, and relationship management to be successful.
• You will be expected to stay updated on industry trends and emerging technologies that impact enterprise billing and finance ecosystems.
• This position plays a key role in enabling digital transformation initiatives for Zuora's partner network.
• You will collaborate with product teams to provide feedback that shapes the future direction of Zuora's platform.
• The role requires strong ownership, clear communication, and the ability to manage ambiguity in a dynamic environment.
• You will be part of a structured onboarding program designed to ramp up partners on Zuora's capabilities and best practices.
• This role supports the long-term vision of building a robust, scalable, and efficient partner delivery network.
• You will be expected to act as an ambassador for Zuora's partner strategy within the ecosystem.
• The position requires a deep understanding of enterprise software sales cycles and partner collaboration models.
• You will contribute to the development of tools and assets that improve partner efficiency and success.
• This role is critical for maintaining alignment between partner operations and Zuora's global service standards.
• You will be expected to participate in cross-functional initiatives that drive ecosystem maturity and partner growth.
• The role offers the chance to work with diverse stakeholders across regions and functions.
• You will be supported by a strong network of internal experts to ensure your success in this role.
• This position is ideal for someone who thrives in collaborative, fast-paced, and mission-critical engagements.
• You will be expected to uphold the highest standards of professionalism and delivery excellence in every interaction.
• This role contributes directly to the growth and retention of Zuora's partner ecosystem.
• You will be empowered to make decisions that impact partner outcomes and drive measurable business value.
• The position offers visibility into Zuora's strategic priorities and product roadmap.
• You will be supported by training and resources to continuously develop your technical and consulting skills.
• This role is essential for scaling partner-led implementations and ensuring consistent delivery quality.
• You will be part of a culture that values collaboration, learning, and continuous improvement.
• This position provides opportunities to lead cross-functional initiatives that shape the future of partner success at Zuora.
• You will be expected to contribute to the broader professional services community within Zuora.
• This role is designed for individuals who are passionate about enabling partners and driving ecosystem growth.
• You will be supported by a structured framework for partner engagement and success.
• This position plays a key role in ensuring that partners can deliver exceptional value to Zuora customers.
• You will be expected to maintain strong relationships with partners and provide ongoing support.
• This role offers the opportunity to make a significant impact on the success of Zuora's partner ecosystem.
• You will be part of a team that is dedicated to the long-term growth and success of the partner network.
• This position requires a blend of technical expertise, business understanding, and relationship management.
• You will be supported by a robust system of governance and performance tracking for partner engagements.
• This role is critical for maintaining the integrity and quality of partner-led implementations.
• You will be expected to contribute to the continuous improvement of partner practices and methodologies.
• This position provides a clear path for growth within the Partner Delivery Success organization.
• You will be supported by a strong network of peers and leaders across Glo