Customer Solutions Engineer - Payments

About the role

This role partners directly with enterprise customers to modernize payment strategies and optimize payment performance across their global footprint. You will operate as a payments subject matter expert throughout the sales cycle while collaborating closely with product and engineering teams to validate solution fit. The position is responsible for designing payment architectures that reduce operational complexity and support scalable business growth initiatives. You will translate intricate payment flows into clear narratives that align technical capabilities with specific business outcomes. This role owns the customer's payment roadmap by identifying opportunities to leverage platform features and integrations. You will gather requirements, define success metrics, and validate that implemented solutions address the stated business problems. The position works within a remote-first culture that values consistent collaboration and asynchronous communication. You will represent the voice of the customer internally to influence product direction and improve future releases.

Key facts

What you'll do

Perform discovery sessions to understand enterprise high-volume B2C and B2SMB payment challenges and objectives.

Design complex payment architectures that leverage payment service providers, gateways, and orchestration layers for global scale.

Demonstrate deep payment domain expertise across PSPs, acquirers, card networks, payment rails, and alternative payment methods.

Apply payment optimization strategies such as intelligent routing, authorization optimization, tokenization, and resilience patterns.

Lead customer presentations and workshops to validate solution designs and communicate technical concepts to non-technical stakeholders.

Collaborate with product and engineering teams to provide feedback on API capabilities, integration patterns, and feature enhancements.

Utilize REST APIs, webhooks, and modern integration patterns to configure and test payment flows in sandbox environments.

Translate business requirements into technical specifications that guide implementation and integration efforts.

Conduct solution validations to ensure deployed payment architectures meet performance, security, and reliability standards.

Partner with sales teams to build compelling narratives that highlight the value of optimized payment operations and reduced complexity.

Support proof-of-concept efforts to de-risk technical decisions and accelerate enterprise adoption.

Document best practices, use cases, and configuration guidance to enable consistent delivery across customer engagements.

Engage in continuous learning to stay current with payment technology trends and regulatory changes affecting global transactions.

Contribute to internal knowledge sharing by mentoring peers and junior team members on payment strategies and integrations.

Requirements

Deep domain expertise in enterprise payments is gained through experience with a Payment Service Provider, payment gateway, payment orchestration platform, payment processor, or related payments technology.

A strong understanding of payment ecosystems is demonstrated across PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.

Complex payment architectures are designed and discussed for enterprise high volume B2C and B2SMB customers.

Payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment resilience, and recovery, are applied.

Familiarity with REST APIs, webhooks, and modern integration patterns is required.

Outstanding presentation, communication, and customer-facing consulting skills are necessary.

Bachelor's degree is required.

You must be eligible to work in the United States without sponsorship.

Practical notes

This role requires travel as needed and may involve limited after-hours availability for critical deployments.

You must be eligible to work in the United States without sponsorship.

Typical interview steps

Hiring for engineering roles usually starts with a recruiter screen, followed by one or two technical rounds. Candidates often solve a coding problem, discuss past projects, and answer system design questions. Some loops include a take-home task. Final rounds typically cover team fit and give candidates a chance to ask questions. Interviewers look for how you break down an unfamiliar problem, not just whether you reach the answer. Practicing a few problems aloud and reviewing your own past projects are the best preparation.

Good to know

The role focuses on enterprise payments within a subscription and monetization platform.

Common tools include payment gateways, orchestration layers, and integration APIs.

Success depends on translating technical concepts into clear business outcomes.

The position operates within a remote-first culture with an emphasis on consistent collaboration.

Growth relies on constant learning and iterative improvements to solutions.

Influence spans multiple teams to shape payment infrastructure modernization.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Engineering careers usually progress from individual contributor to senior, staff, and principal levels. Some engineers move into management and lead teams of five to twenty people. Others stay on the technical track. Growth follows demonstrated impact, not tenure alone. A typical engineering ladder has clear levels with defined expectations for scope, quality, and mentorship. Moving up usually requires owning outcomes end to end rather than completing assigned tickets.

About the company

An American software company in Redwood City, California focuses on subscription business support. Custom applications handle automated billing, collections, quoting, and revenue tracking. Metrics for subscriptions are also provided. Orders and payments are managed through these systems. Businesses rely on the platform for recurring revenue operations. The tools aim to simplify how teams handle subscription lifecycles. Financial clarity and predictable income streams are central goals for organizations using these solutions.