Engineering Manager, Zo

About the role

Zocdoc is committed to revolutionizing the healthcare experience for patients by making it more accessible, efficient, and user-friendly. As the Engineering Manager for Zo, our innovative AI-driven phone assistant, you will play a critical leadership role in guiding a talented engineering team dedicated to enhancing how patients schedule appointments through voice technology. Your responsibilities will include overseeing the development of reliable, scalable software solutions, collaborating closely with cross-functional teams, and driving technological advancements that integrate seamlessly into healthcare systems. This position offers an to influence the future of healthcare communication by leveraging voice AI technology, ensuring millions of users benefit from improved scheduling experiences.

Key facts

What you'll do

• Lead, mentor, and develop a team of software engineers to deliver high-quality, reliable, and scalable software solutions that power Zo's voice AI platform.
• Collaborate with product managers, designers, and commercial teams to define clear technical strategies, set priorities, and develop detailed roadmaps aligned with company goals.
• Foster a positive engineering culture by creating opportunities for career growth, organizing cross-team knowledge sharing, and promoting diversity and inclusion within the engineering department.
• Drive the technical vision for Zo, ensuring the platform remains secure, scalable, and performant, with high availability and uptime standards.
• Incorporate voice AI technologies into product development, focusing on improving speech recognition, natural language understanding, and conversational capabilities.
• Lead efforts to integrate generative AI tools into workflows to boost productivity, automate routine tasks, and enhance the platform's intelligence.
• Oversee the development and deployment of microservices architecture on AWS, ensuring best practices in cloud infrastructure, security, and scalability.
• Collaborate with stakeholders to understand customer use cases, gather feedback, and translate these insights into technical requirements and solutions.
• Promote a culture of continuous improvement by implementing best practices in coding, testing, and deployment, and encouraging innovation within the team.
• Manage project timelines, deliverables, and technical debt to ensure timely releases and maintain high standards of quality.
• Advocate for the adoption of new tools, frameworks, and technologies that can improve engineering efficiency and product quality.
• Communicate technical concepts effectively to non-technical stakeholders, influencing product development and strategic decisions.
• Ensure the team adheres to security standards and compliance requirements, especially considering the healthcare context.
• Support onboarding and training of new engineers, fostering a collaborative and inclusive environment.
• Monitor system performance, troubleshoot issues, and implement improvements to optimize user experience.

Requirements

• Demonstrated entrepreneurial mindset with a proactive, action-oriented approach to problem-solving.
• Extensive experience developing consumer-facing AI products, with a particular emphasis on voice AI technologies.
• Proven track record of delivering multiple features or products to external users, whether as an individual contributor or as a manager.
• Deep understanding of software development practices, including agile methodologies, code reviews, testing, and deployment pipelines.
• Strong familiarity with microservices architecture, cloud computing, and AWS infrastructure management.
• Proficiency in frontend technologies such as React and JavaScript, along with backend programming in C# and Python.
• Experience integrating generative AI tools into workflows to enhance productivity and innovation.
• Excellent communication skills, capable of influencing stakeholders and building consensus among engineers and cross-functional teams.
• Ability to understand complex customer use cases and translate them into scalable technical solutions.
• Demonstrated humility, respect, and a collaborative approach to leadership and teamwork.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements in a fast-paced environment.
• Experience working in healthcare or with healthcare-related data is a plus but not mandatory.

Nice to have

• Prior experience working with voice AI technologies, including speech recognition, natural language understanding, or conversational AI.

Skills & tools

• AWS cloud platform management and deployment
• React and JavaScript for frontend development
• C# and Python for backend development
• Integration of generative AI tools into workflows and platforms

Practical notes

• Zocdoc offers a flexible hybrid work environment based at our Soho location in New York City.
• We provide unlimited vacation, allowing team members to rest and recharge as needed.
• Our comprehensive health benefits include medical, dental, and vision coverage to support your well-being.
• Additional perks include commuter benefits, a 401(k) plan with employer matching, wellness programs, and catered lunches to foster a collaborative work environment.
• We also offer competitive parental leave policies and fertility assistance to support diverse family planning needs.
• Candidates must be eligible to work in the United States; we do not sponsor visas at this time.
• The role involves working on-site at our New York office, with some flexibility for hybrid arrangements.
• The position requires a strong commitment to security and compliance standards, especially given the healthcare context and data privacy considerations.