Director, Product - Digital Foundations

About the role

It leads a product team and collaborates across disciplines to solve meaningful problems. The focus is on delivering intelligent, personalised digital journeys for millions of customers. This role defines the end-to-end product strategy for digital customer experiences, translating complex business and user needs into clear product direction. The hire owns the roadmap for key digital products, balancing innovation with execution to meet strategic business goals. They are responsible for setting the vision while ensuring alignment with platform capabilities and compliance requirements. Collaboration is central, requiring close partnership with Engineering, Design, Data and AI, Marketing, and Customer teams to deliver cohesive solutions. The role measures success through team outcomes, retention, delivery quality, and the ability to drive adoption among millions of users. Leaders at this level set the tone for the product culture, making key decisions that influence the portfolio direction and day-to-day practice.

Key facts

What you'll do

This work serves millions of customers by defining how they engage and derive value from digital products. You will craft experiences designed to meet customers where they are and respond to their evolving requirements through continuous discovery. Insights from behaviour and testing will guide prioritisation and validate hypotheses before large-scale implementation. Product decisions will prioritise usability, safety, and performance to ensure reliable and trustworthy experiences for all users. Intelligent automation, personalisation, and agentic capabilities will be embedded to champion an AI-first approach across the customer journey, integrated thoughtfully to enhance outcomes. Data and evidence will drive iterative improvements, enabling the team to learn, adapt, and refine solutions over time. This culture will support responsible risk management and continuous improvement, encouraging experimentation within clear guardrails. Collaboration will align execution with platform strategy, ensuring that solutions are feasible, scalable, and sustainable. Guidance will focus on ownership, clarity, and capability, helping the team understand the 'why' behind their work. Your work will directly influence portfolio direction and practice, shaping the future of digital engagement for a large customer base.

Requirements

The posting states a bachelor's degree requirement. A degree is required as a baseline for the role, ensuring foundational knowledge and critical thinking skills. Significant experience leading product organisations within consumer technology, fintech, payments or another digital business is required to navigate complex environments. The ability to define and execute product strategy for mobile-first customer experiences must be demonstrated through past achievements and tangible results. Strong commercial acumen must exist to balance customer value, business outcomes, and technical investment effectively. Experience leading multidisciplinary teams across Product, Engineering, and Design is required to foster collaboration and alignment. A solid understanding of mobile platforms, customer engagement, lifecycle management, and digital product development must be present. Experience using experimentation, behavioural analytics, and customer insight to guide product decisions is expected to inform data-driven choices. Demonstrated experience creating AI-enabled customer experiences, personalisation, or intelligent digital products is required to leverage modern tools. Exceptional stakeholder management and influencing skills must be used effectively with executive leaders and cross-functional partners. Proven people leadership experience is required, with a track record of building and developing high-performing product teams over time. Mindset must embrace AI and new tools to adapt, learn, and grow in a fast-moving environment and evolving market. Aptitude for identifying and managing risks must be demonstrated in decision making and trade-off discussions. Alignment with Zip's values of Customer First, Own It, Stronger Together, and Change the Game must be shown in practice through actions and decisions.

Nice to have

Zipsters work on a broad range of initiatives, and skills and experiences vary widely across the organisation. There is no specific list of preferred skills or experiences provided in the source, as the role is designed to be inclusive of diverse backgrounds and expertise. The expectation is that candidates bring a unique combination of capabilities that complement the existing team.

Practical notes

The role is based in Sydney or Melbourne, requiring regular presence in these locations to collaborate effectively with the team. Team leadership involves managing a portfolio of Product Managers and guiding their career growth through coaching and development. Demonstration of values in action is essential during the selection process to ensure cultural fit and alignment with Zip's principles. This is a leadership position that requires a significant time commitment and active participation in all aspects of product delivery.

Good to know

The role focuses on shaping digital customer experiences through strategy, experimentation, and AI integration to drive meaningful outcomes. General knowledge of fintech, payments, and consumer technology trends supports success in this position by providing relevant context for decision making. Strong communication skills are essential for influencing cross-functional stakeholders and ensuring clear alignment on objectives. Data-driven decision making and a culture of learning define day-to-day work, encouraging curiosity and evidence-based outcomes. The position offers structured career development and ongoing learning opportunities to support long-term growth and impact within the organisation.