Commercial Insurance Elite Accounts Broker

About Zensurance

Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. We have been recognized for rapid growth and industry impact with accolades including Deloitte's Technology Fast 50 for 2023, 2024, and 2025, Deloitte's Technology Fast 500 for 2024 and 2025, and Top Insurance Employers in 2022. At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. If you are looking to build something meaningful in a fast-growing, customer-focused company, we would love to hear from you.

We are seeking a driven Commercial Insurance Broker to join our Elite Accounts team. This role is not merely a service position; it is a career for a high-performing broker who views themselves as the trusted advisor for their clients. You will report to the Practice Leader and manage a dedicated group of clients, treating every account as a holistic relationship. The position requires year-round stewardship focused on strengthening relationships and maximizing retention through optimized coverage. You will own the full lifecycle of key accounts from initial risk assessment through renewal and ongoing strategic advisory. Success in this role is defined by your ability to act as the primary point of contact and strategic partner for our most important commercial clients. You will leverage deep market knowledge to ensure that clients receive the most appropriate protection for their evolving business needs. Ultimately, you will drive long-term client loyalty and business growth by delivering exceptional service and insightful risk management solutions.

Key Facts

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Location: Canada

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Engagement: Full-time

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Compensation: $120,000 to $150,000 annually

What you'll do

• Architect intake frameworks that systematically capture client risk profiles and align coverage structures with core business operations.
• Engineer policy structures utilizing specific product lines such as Cyber and Crime while maintaining strict adherence to errors and omissions regulations.
• Orchestrate strategic broker reviews to rigorously confirm that policy terms and conditions precisely match the documented risk profile prior to client commitment.
• Navigate complex renewal windows to stabilize coverage continuity and prevent disruptive gaps across all property and casualty lines.
• Coordinate the timely shipping of binders and essential documentation to ensure clients experience seamless and consistent service delivery.
• Forge proactive partner connections with internal legal and compliance teams to uphold the highest standards of regulatory adherence.
• Champion client retention initiatives by meticulously monitoring portfolio performance and adjusting coverage solutions on an annual and ongoing basis.
• Maintain rigorous year-round stewardship through conducting regular strategic check-ins and providing timely proactive risk management updates.
• Translate complex insurance jargon and technical terminology into clear, plain language that ensures client understanding and confidence.
• Exercise ownership over a dedicated book of business, driving long-term relationship health and maximizing client lifetime value.
• Analyze portfolio performance data to identify trends, risks, and opportunities for enhanced coverage and client satisfaction.
• Collaborate cross-functionally with underwriting and product teams to refine solutions that address unique client requirements.
• Develop and execute retention strategies that minimize churn and reinforce Zensurance as the partner of choice for commercial insurance.
• Ensure all client interactions reflect the highest standards of professionalism, integrity, and customer-centric service excellence.

Requirements

• You must hold a valid license for commercial lines insurance to practice within the Canadian market.
• You must bring a minimum of three years of cumulative relevant experience in commercial insurance brokerage.
• You must demonstrate mastery of errors and omissions regulations and apply this knowledge consistently when structuring coverage.
• You must manage portfolios containing multiple accounts that demand holistic attention and a long-term strategic focus on retention.
• You must communicate clearly with diverse client bases and translate complex insurance jargon into accessible, plain language.
• You must be capable of working full-time in Toronto, Ontario, without the need for remote or hybrid arrangements.
• You must commit to year-round availability to support client needs, including periods outside standard business hours when required.
• You must adhere strictly to all regulatory and compliance standards governing commercial insurance practices.

Nice to have

The source did not specify any preferred qualifications, certifications, or skills categorized as "Nice to have" for this role.

Practical notes

• Hours: Full-time commitment required.

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Location: Toronto, ON, necessitating the ability to work onsite.

• Visa: Candidates must possess the right to work in Canada without sponsorship.
• Deadline: No specific application deadline is provided in the source material.