IV&V Analyst - Readiness Assessment & ITIL

XscionFTE

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Job description

About the role

As an IV&V (Independent Verification and Validation) Analyst specializing in Readiness Assessment and ITIL (Information Technology Infrastructure Library) at Xscion, you will play a crucial role in ensuring that IT systems and processes are aligned with best practices and meet the necessary standards for operational readiness. This position requires a detail-oriented professional who can assess the effectiveness of IT services and provide actionable insights to enhance performance. You will collaborate with various stakeholders to evaluate systems, processes, and documentation, ensuring that they comply with established guidelines and frameworks.

Key facts

Location: Remote (specific location details not disclosed)

Engagement: Full-time employment (FTE)

Salary: Competitive salary commensurate with experience

Visa: Sponsorship may be available for qualified candidates

What you'll do

Conduct thorough assessments of IT systems and processes to ensure compliance with ITIL best practices and organizational standards.
Collaborate with cross-functional teams to gather and analyze data related to system performance and readiness.
Develop and implement evaluation frameworks to measure the effectiveness of IT services and identify areas for improvement.
Prepare detailed reports and presentations summarizing findings, recommendations, and action plans for stakeholders.
Facilitate workshops and meetings with stakeholders to discuss readiness assessments and gather feedback on proposed improvements.
Monitor and track the implementation of recommended changes to ensure they are executed effectively and deliver the intended results.
Assist in the development and maintenance of documentation related to ITIL processes, including service design, transition, and operation.
Provide training and support to team members and stakeholders on ITIL principles and best practices, fostering a culture of continuous improvement.
Stay current with industry trends and advancements in ITIL and IV&V methodologies to ensure the organization remains competitive and compliant.
Participate in audits and assessments to validate the effectiveness of IT processes and ensure adherence to regulatory requirements.
Collaborate with project managers to assess project readiness and provide insights on potential risks and mitigation strategies.
Support the establishment of metrics and KPIs to measure the success of IT services and their alignment with business objectives.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
A minimum of 3 years of experience in IT analysis, IV&V, or a similar role, with a focus on ITIL practices.
Strong understanding of ITIL frameworks and methodologies, with relevant certifications preferred (e.g., ITIL Foundation).
Proven experience in conducting assessments and evaluations of IT systems and processes.
Excellent analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
Strong communication skills, both verbal and written, with the ability to present findings to diverse audiences.
Experience working in a collaborative team environment and managing multiple priorities effectively.
Familiarity with project management methodologies and tools is a plus.
Proficiency in using assessment and reporting tools to track performance metrics.

Nice to have

Advanced certifications in ITIL or related frameworks (e.g., ITIL Practitioner, ITIL Expert).
Experience with Agile methodologies and frameworks.
Knowledge of regulatory compliance standards relevant to IT services (e.g., ISO 20000, CMMI).
Familiarity with tools for process automation and performance monitoring.

Skills & tools

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
Experience with data analysis tools and software (e.g., Tableau, Power BI) for visualizing performance metrics.
Familiarity with project management software (e.g., Jira, Trello) to track project progress and tasks.
Strong organizational skills to manage documentation and assessment processes efficiently.

Practical notes

This position is fully remote, allowing for flexibility in work location.
Candidates should be prepared for occasional travel for stakeholder meetings or training sessions, as required.
The salary for this role will be determined based on the candidate's experience and qualifications.
Xscion is committed to fostering a diverse and inclusive workplace and encourages applications from candidates of all backgrounds.