Senior Manager, Professional Services

About the role

Wunderkind is hiring a Senior Manager to lead client delivery and strategy within our Professional Services division. You will oversee high-value accounts, ensuring our performance marketing technology generates measurable revenue for global brands. In this capacity, you will act as the primary strategic interface between our technology and our most critical enterprise clients. The role requires a leader who can translate complex platform capabilities into clear business outcomes for decision makers. You will be responsible for maintaining the integrity of the client journey from onboarding through long-term retention. Success in this position will be defined by your ability to drive platform adoption and prove revenue impact. You will own the narrative of how autonomous marketing directly contributes to top-line growth. This is a leadership position that demands both operational rigor and high-level strategic influence.

Key facts

What you'll do

• Orchestrate the end-to-end delivery of marketing solutions for enterprise clients, managing timelines and stakeholder expectations.
• Synthesize client business goals with the capabilities of our autonomous marketing platform to design tailored strategic roadmaps.
• Direct and develop a team of professionals, fostering an environment that drives performance metrics and revenue growth.
• Conduct deep-dive account health analyses, identifying and resolving complex technical or strategic blockers before they escalate.
• Partner with internal product and engineering teams to translate client feedback into service delivery improvements and product enhancements.
• Architect and present comprehensive analytics and performance reporting that clearly links platform usage to revenue outcomes.
• Champion the adoption of AI Decisioning features to optimize campaign performance and client return on investment.
• Utilize advanced identity resolution practices to ensure data integrity and unlock personalized customer experiences.
• Guide clients through the implementation and optimization of the Autonomous Marketing Platform to achieve their specific business objectives.
• Build and maintain robust client relationships, acting as a trusted advisor to C-level stakeholders within customer organizations.
• Proactively identify expansion opportunities within existing accounts, aligning new platform features with evolving client needs.
• Establish clear communication cadences and governance frameworks to ensure transparency and alignment across all client engagements.

Requirements

• Demonstrate proven experience in a client-facing leadership role within the marketing technology or SaaS sector, with a track record of managing large-scale implementations.
• Show a deep understanding of performance marketing, ecommerce, and digital advertising strategies, including how these intersect with technology platforms.
• Provide evidence of the ability to manage large-scale accounts and cross-functional teams, balancing multiple priorities under tight deadlines.
• Exhibit strong analytical skills to interpret complex data sets and translate findings into actionable client recommendations and strategic insights.
• Confirm you have the right to work in the United Kingdom, as this is a mandatory requirement for the position.
• Illustrate experience with managing P&L responsibilities or profit-centric initiatives within a client services context.
• Highlight a history of developing and maintaining long-term client relationships based on trust, transparency, and measurable results.
• Display proficiency in using CRM platforms to manage complex stakeholder maps and track intricate client interactions.

Nice to have

• Experience working with enterprise-level clients in highly competitive retail or consumer goods sectors.
• Familiarity with ecommerce platforms and their integration challenges within a marketing technology environment.
• Background in managing budgets and forecasting revenue within a client services or agency setting.

Practical notes

This full-time role is based in London, United Kingdom, and applicants must have the right to work in the country. Travel requirements are not specified in the source material, indicating this is likely a remote or hybrid position without mandatory relocation or extensive business travel. The interview process at Wunderkind is treated as a two-way dialogue, designed to assess both cultural and professional fit from the perspective of the candidate as well as the company. There is no specified compensation range or benefits package detailed in the source information provided for this role. The position demands a high level of ownership and strategic thinking to ensure client success is directly tied to the effective use of Wunderkind's technology.