Quality Management Officer

About the role

As a , you will play a pivotal role in ensuring that our services meet the highest standards of quality and compliance. This position is ideal for individuals who are passionate about quality assurance and are eager to contribute to the continuous improvement of our processes. You will work closely with various departments to implement quality management systems and drive initiatives that enhance operational efficiency. Your expertise will be crucial in maintaining our commitment to excellence and customer satisfaction.

Key facts

What you'll do

• Develop, implement, and maintain quality management systems that align with industry standards and regulatory requirements.
• Conduct regular audits and assessments to ensure compliance with internal policies and external regulations.
• Collaborate with cross-functional teams to identify areas for improvement and implement corrective actions as needed.
• Analyze data related to quality metrics and prepare reports to present findings and recommendations to management.
• Facilitate training sessions for employees on quality standards, procedures, and best practices to foster a culture of quality within the organization.
• Lead root cause analysis investigations for quality-related issues and develop action plans to prevent recurrence.
• Monitor customer feedback and complaints to identify trends and areas for enhancement in service delivery.
• Stay updated on industry trends, regulations, and best practices in quality management to ensure the organization remains compliant and competitive.
• Support the development of quality-related documentation, including policies, procedures, and work instructions.
• Participate in management reviews and contribute to strategic planning initiatives focused on quality improvement.
• Coordinate with external auditors during certification and compliance audits, ensuring all necessary documentation is prepared and available.
• Act as a liaison between various departments to promote quality initiatives and ensure alignment with organizational goals.

Requirements

• Bachelor's degree in Quality Management, Engineering, or a related field.
• A minimum of 3 years of experience in quality management or a similar role, preferably within a service-oriented industry.
• Strong understanding of quality management principles, methodologies, and tools (e.g., ISO standards, Six Sigma).
• Proven experience in conducting audits and assessments, with a keen eye for detail.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Strong communication skills, both verbal and written, with the ability to convey information clearly to diverse audiences.
• Proficiency in using quality management software and tools for data analysis and reporting.
• Ability to work collaboratively in a team environment while also being self-motivated and proactive.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Nice to have

• Certification in quality management (e.g., CQE, CQA) is a plus.
• Experience in the implementation of Lean or Six Sigma methodologies.
• Familiarity with regulatory requirements specific to our industry (e.g., ISO 9001, ISO 13485).
• Knowledge of statistical process control (SPC) techniques.
• Experience in training and mentoring staff in quality-related topics.

Skills & tools

• Quality management systems (QMS)
• Data analysis and reporting tools (e.g., Excel, Minitab)
• Audit management software
• Project management tools
• Communication platforms (e.g., Microsoft Teams, Slack)

Practical notes

• This role is based in Kalyvia, Attiki, and may require occasional travel to other company locations or client sites.
• The successful candidate will be expected to work full-time hours, with flexibility to accommodate project deadlines and operational needs.
• Work4u is committed to fostering a diverse and inclusive workplace, and we encourage applications from individuals of all backgrounds.
• Interested candidates can apply through the following link: [Work4u Careers](https://work4u.bamboohr.com/careers/957).

Join us at Work4u, where your expertise in quality management will help shape the future of our services and ensure that we continue to deliver exceptional value to our clients. We look forward to welcoming a dedicated and skilled Quality Management Officer to our team!