SMB Account Manager, Restaurant
Job description
About the role
This position serves as the primary point of contact for local restaurant partners in Luxembourg, managing the relationship from initial onboarding through long-term strategic growth. You are responsible for planning advanced campaigns that drive performance while simultaneously balancing partner growth and overall profitability for the platform. Data is the central pillar of your decision-making process, allowing you to guide partners in strengthening their market position and operational efficiency. You translate complex platform insights into clear actions that help restaurants succeed on Wolt. The role requires a consultative mindset where you advise owners on strategy rather than simply selling a product. You act as a bridge between the restaurant's needs and the internal capabilities of the DoorDash ecosystem. Success in this role is defined by your ability to build trust and deliver measurable results over time.
Key facts
What you'll do
You manage a broad portfolio of restaurant partners from start to finish, ensuring their success on the platform through continuous optimization and support. Clear objectives for partner growth emerge through in-depth analysis of conversion and delivery performance metrics. You design and deliver strategic campaign planning and negotiation support directly to restaurant owners to maximize their potential. Internal teams receive regional feedback that shapes product roadmaps through your collaboration with Marketing, Operations, Analytics, and Product departments. You develop tools and workflows that make decision-making across the region smarter and more consistent. Each partner receives an approach customized to their distinct operational stage and working style to ensure relevance and adoption. You own the end-to-end commercial relationship, identifying opportunities and removing obstacles to success. Your role involves training and enabling restaurant staff to use platform tools effectively and adhere to service standards. You analyze market trends and competitor activity to adjust strategies and maintain a competitive edge. You document best practices and translate them into scalable processes for the wider team.
Requirements
The posting states a bachelor's degree requirement, and you must possess this credential to be considered for the role. You bring a minimum of 2+ years of experience from account management, strategy, consulting, or commercial backgrounds that have prepared you for this challenge. Fluency in both French and English is essential, appearing in both your written communication and verbal interactions on a daily basis. You must be comfortable using BI tools such as Looker or Excel to build performance views and use data to guide negotiations effectively. A strong sense of ownership is required, demonstrated through your proactive problem-solving and disciplined project execution. You are expected to improve internal processes by creating tools, reports, or refined engagement practices that enhance team productivity. Previous experience in sales or commercial roles is mandatory, as this position is quota driven and moves at a fast pace. A degree supports your application for this role and validates your ability to handle complex analytical work. You must be based in or able to relocate to Luxembourg, as the role operates from this location within the DoorDash team structure.
Practical notes
This role operates from Luxembourg, Luxembourg while working within the DoorDash team structure. There are no details on exact compensation bands, visa rules, or specific onboarding timelines provided in the source material, so these topics are typically discussed during the hiring process after an offer is extended.
Typical interview steps
Sales hiring often includes a role play, a discovery call simulation, and a presentation to assess your commercial acumen. Candidates may be asked to pitch a product to a panel or handle a tough objection to test their resilience and creativity. Behavioral questions focus on past quota attainment and deal history to understand your track record in commercial environments. Energy and preparation matter significantly in these interviews, as the pace is intense. Interviewers often simulate the job in the interview itself, so you should be ready to run a short discovery call or demo as part of the assessment. Practicing your own sales pitch out loud helps you communicate clearly and confidently. You should prepare to discuss your previous results and how you managed complex stakeholder relationships.
Good to know
Work in this area often centers on strategic partner relationships supported by analytics, requiring a balance between quantitative insight and qualitative relationship building. Professionals rely on BI tools to extract insights and coordinate with cross-functional colleagues to align on strategy. Success requires balancing long-term commercial goals with immediate operational results to ensure sustainable growth. You will need to manage multiple priorities and stakeholders while maintaining a high level of professionalism. The ability to work independently and within a team structure is critical for success in this role.
Questions to ask
Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made within the organization. Asking about growth paths and the review process is also well received and shows that you are thinking about your long-term career. Employers expect questions, and good ones demonstrate preparation and genuine interest in the role.
Career growth
Sales careers can move from SDR or associate roles to account executive, senior AE, manager, and eventually director level positions over time. Some sellers move into partnerships, specialized account management, or revenue operations roles depending on their strengths and interests. Compensation typically mixes a base salary with commission tied to results, rewarding high performance and scalability. High performers in sales typically move into larger accounts, team leadership, or sales operations roles where they can influence strategy at a higher level. Quota history and professional references carry the most weight in promotion decisions, so consistent performance is essential.