Account Management Executive
Job description
About the role
You own the end-to-end success of assigned restaurant partners in your territory, acting as the primary strategic and operational point of contact for all business-critical initiatives. You interpret complex performance data into clear, actionable plans that drive growth, efficiency, and partner satisfaction on a daily basis. You proactively identify new commercial opportunities, tailor value propositions, and align internal stakeholders to execute on ambitious goals. You balance empathy with accountability, ensuring partners feel supported while meeting high standards of performance and compliance. You communicate insights across functions, helping shape product, marketing, and operations based on real-world partner feedback. You act as a long-term advisor to partners, guiding them through change and helping them win with Wolt every step of the way.
Key facts
What you'll do
Conduct in-depth performance analysis of assigned restaurant partners and translate findings into targeted improvement plans.
Build and maintain strong, consultative relationships with key decision-makers at restaurant partner locations.
Serve as the main escalation point for partner inquiries, resolving issues efficiently and ensuring a seamless experience.
Identify underperforming accounts and design interventions to unlock additional revenue and profitability.
Collaborate with marketing and operations to roll out localized campaigns and initiatives that meet partner objectives.
Monitor competitor activity and market dynamics, then report insights and recommend responsive actions.
Coordinate cross-functional support, aligning product, logistics, and finance to meet partner needs.
Track and report on key performance indicators, highlighting trends, risks, and opportunities to leadership.
Champion best practices across the portfolio, scaling successful approaches to new partners and locations.
Maintain accurate and up-to-date records in internal systems to ensure data integrity and visibility.
Regularly communicate portfolio health, risks, and wins to internal stakeholders through structured updates.
Support the onboarding and ramp-up of new restaurant partners, ensuring a smooth and successful launch.
Represent Wolt professionally in all partner interactions, reinforcing the brand promise and service standards.
Proactively seek feedback from partners and use it to refine your approach and improve collaboration.
Requirements
You bring 2+ years of proven experience in account management, sales, project management, customer support, consulting, or marketing.
You are fluent in German and have conversational confidence in English, enabling clear communication in both languages.
You thrive in a fast-paced environment and consistently deliver results despite shifting priorities and tight deadlines.
You possess strong interpersonal skills, including excellent verbal and written communication and the ability to build trust.
You adapt your communication style to suit different audiences, ensuring your message resonates across levels and cultures.
You have a solid understanding of sales principles and the ability to provide an outstanding partner experience.
You demonstrate good time management and a problem-solving mindset, taking ownership of complex tasks.
You show a high level of responsibility and initiative, proactively identifying work and driving it forward.
About the role
You own the end-to-end success of assigned restaurant partners in your territory, acting as the primary strategic and operational point of contact for all business-critical initiatives. You interpret complex performance data into clear, actionable plans that drive growth, efficiency, and partner satisfaction on a daily basis. You proactively identify new commercial opportunities, tailor value propositions, and align internal stakeholders to execute on ambitious goals. You balance empathy with accountability, ensuring partners feel supported while meeting high standards of performance and compliance. You communicate insights across functions, helping shape product, marketing, and operations based on real-world partner feedback. You act as a long-term advisor to partners, guiding them through change and helping them win with Wolt every step of the way.
Key facts
What you'll do
Conduct in-depth performance analysis of assigned restaurant partners and translate findings into targeted improvement plans.
Build and maintain strong, consultative relationships with key decision-makers at restaurant partner locations.
Serve as the main escalation point for partner inquiries, resolving issues efficiently and ensuring a seamless experience.
Identify underperforming accounts and design interventions to unlock additional revenue and profitability.
Collaborate with marketing and operations to roll out localized campaigns and initiatives that meet partner objectives.
Monitor competitor activity and market dynamics, then report insights and recommend responsive actions.
Coordinate cross-functional support, aligning product, logistics, and finance to meet partner needs.
Track and report on key performance indicators, highlighting trends, risks, and opportunities to leadership.
Champion best practices across the portfolio, scaling successful approaches to new partners and locations.
Maintain accurate and up-date records in internal systems to ensure data integrity and visibility.
Regularly communicate portfolio health, risks, and wins to internal stakeholders through structured updates.
Support the onboarding and ramp-up of new restaurant partners, ensuring a smooth and successful launch.
Represent Wolt professionally in all partner interactions, reinforcing the brand promise and service standards.
Proactively seek feedback from partners and use it to refine your approach and improve collaboration.
Requirements
You bring 2+ years of proven experience in account management, sales, project management, customer support, consulting, or marketing.
You are fluent in German and have conversational confidence in English, enabling clear communication in both languages.
You thrive in a fast-paced environment and consistently deliver results despite shifting priorities and tight deadlines.
You possess strong interpersonal skills, including excellent verbal and written communication and the ability to build trust.
You adapt your communication style to suit different audiences, ensuring your message resonates across levels and cultures.
You have a solid understanding of sales principles and the ability to provide an outstanding partner experience.
You demonstrate good time management and a problem-solving mindset, taking ownership of complex tasks.
You show a high level of responsibility and initiative, proactively identifying work and driving it forward.