Senior Account Manager, Restaurant

About the role

Wolt is a prominent food delivery platform that connects customers with a wide network of restaurants, and the Senior Account Manager, Restaurant position is headquartered in Copenhagen, Denmark. This role sits at the heart of Wolt's restaurant partnerships division, where the primary focus is on cultivating and sustaining strong relationships with dining establishments across the city. The Senior Account Manager is responsible for growing the restaurant portfolio by identifying and onboarding new partners while ensuring that existing restaurant collaborators remain engaged and satisfied with the platform. Success in this position depends on a deep understanding of the local restaurant landscape and the ability to translate partner needs into actionable strategies that benefit both the restaurants and Wolt's broader marketplace.

Key facts

What you'll do

Manage a dedicated portfolio of restaurant partners, ensuring high satisfaction levels and long-term retention on the Wolt platform through consistent engagement and support

Lead the onboarding process for new restaurants, guiding them through integration with Wolt's delivery and pickup services across the Copenhagen metropolitan area

Work closely with the restaurant operations team to troubleshoot partner challenges, address concerns, and implement solutions that improve overall restaurant performance on the platform

Design and execute tailored account strategies aimed at increasing restaurant participation rates, order volumes, and revenue growth for partners using Wolt's services

Analyze restaurant-level performance data and key metrics to uncover growth opportunities, identify underperforming accounts, and recommend targeted improvements to partner teams

Act as the main point of contact for restaurant partners, addressing questions about platform policies, updates, and any operational matters that arise during their partnership

Partner with the marketing and communications teams to develop promotional campaigns and seasonal initiatives that drive visibility and orders for restaurant collaborators

Create and deliver training sessions and educational resources that help restaurant owners and staff navigate Wolt's tools, dashboards, and partner-facing features effectively

Stay informed about the competitive food delivery environment in Copenhagen, using market intelligence to refine partnership approaches and identify new restaurant opportunities

Prepare regular reports on account performance, partner engagement, and growth trends, presenting findings and recommendations to regional leadership for strategic planning purposes

Requirements

Demonstrated experience in account management, restaurant partnerships, or a related role within the food delivery or hospitality sector

Thorough knowledge of the Copenhagen restaurant industry, including familiarity with local dining trends, cuisine diversity, and market dynamics

Outstanding communication and interpersonal abilities, with a proven track record of building trust and maintaining professional relationships with external partners

Strong organizational skills and the capacity to manage a large, diverse portfolio of restaurant accounts independently and efficiently

A bachelor's degree or equivalent practical experience in business administration, hospitality management, or a closely related discipline

Proficiency in interpreting data, tracking performance indicators, and using analytical insights to guide account-level decisions and strategy adjustments

Willingness to travel regularly within Copenhagen for face-to-face meetings with restaurant partners, industry events, and internal team gatherings

Professional-level fluency in English, both written and spoken, to communicate effectively with international partners and cross-functional internal stakeholders

Nice to have

Previous experience working at a food delivery platform, hospitality technology company, or similar organization focused on restaurant partnerships

Understanding of the Danish language or cultural norms, which can be valuable when engaging with local restaurant owners and operators

A background in sales, business development, or commercial operations within the restaurant or food service industry

Hands-on familiarity with customer relationship management tools and partner management software used in account-based business models

Experience conducting market research or competitive analysis within the food and beverage sector to inform partnership strategies

Skills & tools

Account management and restaurant partner relationship development expertise

Deep knowledge of the restaurant industry and local Copenhagen market conditions

Data analysis and performance metric interpretation for account-level decision-making

CRM software and restaurant partner management platform proficiency

Written and verbal communication skills for engaging with diverse partner audiences

Strategic planning and cross-functional execution across multiple internal teams

Practical notes

The position is based in Copenhagen, Denmark, and requires regular in-person attendance at partner restaurant locations and internal office meetings throughout the week

a full-time role within Wolt's restaurant partnerships organization, with expectations for consistent availability during standard business hours and occasional evening events

The successful candidate will engage frequently with restaurant owners, managers, and kitchen staff across Copenhagen to build lasting professional relationships and support partner success

The application and interview process typically involves several stages, including initial screening, partner-facing case discussions, and conversations with regional restaurant operations leadership