Account Manager - Eastern Slovakia

About the role

Wolt is committed to transforming neighborhoods through innovative technology solutions. Since our founding in 2014, we have expanded from a food delivery platform into a multi-service company operating in over 500 cities across 30 countries. Our growth has been further accelerated by our partnership with DoorDash, which began in 2022. As an Account Manager based in Eastern Slovakia, you will play a vital role in driving revenue growth and ensuring the success of our partners on the platform. Your primary responsibilities will include onboarding new partners, supporting their ongoing performance, and building strong relationships to foster mutual growth. This role requires a proactive approach, excellent communication skills, and the ability to manage multiple priorities effectively. You will work closely with various internal teams, including marketing and operations, to deliver a seamless experience for our partners and customers alike.

Key facts

What you'll do

• Lead the onboarding process for new partners, including conducting comprehensive training sessions over approximately one month, ensuring they understand platform features, operational procedures, and best practices for success.
• Collaborate with other Account Managers to facilitate a smooth onboarding experience and share insights to improve the process continuously.
• Monitor key operational metrics for existing partners, analyzing performance data to identify areas for improvement and growth opportunities. Conduct regular quality assessments to maintain high standards of service delivery.
• Manage product assortment for partners by advising on initial listings, optimizing menu or service offerings, and collaborating to enhance customer engagement and satisfaction.
• Support partners in increasing their sales volume and conversion rates by sharing proven strategies, promotional ideas, and operational tips.
• Collect and analyze partner feedback, relaying insights to internal teams to inform product development, marketing campaigns, and operational enhancements.
• Act as the primary point of contact for restaurant partners, building strong, trust-based relationships to foster long-term collaboration.
• Work closely with the marketing team to develop and execute joint promotional campaigns, special offers, and marketing initiatives designed to boost partner visibility and sales.
• Conduct occasional on-site visits within Eastern Slovakia to support partners directly, assess their needs, and strengthen relationships through face-to-face engagement.
• Maintain detailed records of partner interactions, performance metrics, and feedback to ensure data-driven decision-making and continuous improvement.
• Stay informed about platform updates, new features, and industry trends to provide partners with relevant insights and support.
• Assist in resolving operational issues promptly, ensuring partners can operate smoothly and efficiently on the platform.
• Participate in team meetings and training sessions to stay aligned with company goals, share best practices, and contribute to a positive team environment.

Requirements

• Proven experience in account management, sales, business development, or related fields, demonstrating the ability to manage multiple accounts and deliver results.
• Self-motivated, dependable, and proactive team player capable of working independently and managing time effectively.
• Excellent relationship-building skills, with the ability to establish trust and rapport with diverse partners.
• Strong analytical skills, with proficiency in tools such as Looker or Power BI to interpret performance data and generate actionable insights.
• Detail-oriented with an organized approach to managing tasks, documentation, and follow-ups.
• Strong problem-solving skills, able to identify issues quickly and develop effective solutions.
• Willingness to conduct occasional on-site visits within Eastern Slovakia to support partners directly.
• Native Slovak speaker with fluency in English at a minimum B2 level, enabling effective communication with partners and internal teams.
• Ability to adapt to a fast-paced environment and handle multiple priorities simultaneously.
• Experience working in a startup or dynamic environment is a plus but not mandatory.
• Knowledge of the local market and understanding of the restaurant or service industry in Eastern Slovakia is advantageous.

Nice to have

• Experience working in a fast-paced, startup-like environment.
• Previous exposure to platform-based or technology-driven businesses.
• Familiarity with the food delivery or hospitality industry.
• Additional language skills beyond Slovak and English.
• Experience with customer relationship management (CRM) tools.

Skills & tools

• Proficiency in analytical dashboards such as Looker or Power BI.
• Strong communication and interpersonal skills to build lasting relationships with partners.
• Ability to interpret data and translate insights into actionable strategies.
• Excellent organizational skills to manage multiple accounts and tasks efficiently.
• Competence in using collaboration and communication tools, such as email, chat, and project management software.

Practical notes

• This role does not include equity or RSU grants.
• Compensation is structured as a combination of base salary and performance-based variable pay.
• The salary range for this position in Slovakia is €1,866 to €2,332 EUR.
• The position is based on-site in Košice, Slovakia, and involves occasional travel within Eastern Slovakia for partner visits.
• The role requires candidates to be eligible to work in Slovakia; no specific visa sponsorship information is provided.
• The company values diversity and encourages applications from candidates with varied backgrounds.
• The onboarding process includes initial training, ongoing performance reviews, and regular team meetings to ensure alignment with company goals.
• You will be part of a dynamic, fast-growing team committed to innovation and excellence in partner support.
• If you are motivated by a fast-paced environment, eager to develop your skills, and passionate about building strong business relationships, we invite you to apply.
• Applications are reviewed continuously, so we encourage you to submit your application promptly to be considered for this exciting opportunity.