Group Product Manager

About the role

This leadership position focuses on scaling product experiences that support small business owners throughout their entire customer lifecycle. You will act as a player-coach, managing a team of product managers while collaborating across departments to integrate technology and human-led services. In this capacity, you are responsible for defining the long-term product narrative and ensuring that every initiative ladders up to a coherent strategic objective. You will own the end-to-end product journey from discovery through launch, while fostering a culture of experimentation and data-driven decision making within your team. This role requires a balance of operational excellence and visionary thinking to navigate a complex market landscape. You will leverage your expertise to translate ambiguous problems into structured solutions that drive measurable business outcomes. Ultimately, you will be the architect of the product ecosystem, ensuring that digital tools and human-assisted services work seamlessly to improve customer retention and satisfaction.

Key facts

What you'll do

• Establish the product vision, roadmap, and OKRs while ensuring they align with broader company goals.
• Create experiences that combine digital tools with human-assisted services to improve customer retention and satisfaction.
• Collaborate with Engineering, Design, Data, Customer Success, and Operations to deliver cohesive solutions.
• Manage the full product lifecycle, including research, experimentation, and iterative delivery using modern SDLC methodologies.
• Use data and financial insights to build business cases and prioritize investments.
• Identify and implement AI-driven workflows to increase product velocity and improve quality.
• Mentor and develop a team of product managers to foster a culture of accountability and high performance.
• Conduct competitive analysis and market research to identify new opportunities and threats.
• Translate complex technical concepts into clear requirements and documentation for diverse audiences.
• Define and track key product metrics to inform decisions and demonstrate impact.
• Partner with Customer Success to synthesize feedback and translate user needs into product enhancements.
• Drive the prioritization process, balancing stakeholder demands with constraints and strategic fit.
• Own the discovery process, ensuring rigorous validation before committing to major development efforts.
• Facilitate cross-functional workshops to align on goals, risks, and success criteria for new initiatives.

Requirements

• Bachelor degree in Business, Computer Science, Engineering, Information Systems, Data, or equivalent professional experience.
• Minimum 8 years of product management experience, including work on mission-critical products involving significant technical or business change.
• At least 2 years of experience leading SaaS product teams at the Group level or higher.
• Background in growth-stage or scaled SaaS environments, preferably within financial or business services.
• Proven ability to lead cross-functional teams and influence senior stakeholders in complex, matrixed environments.
• Strong business judgment with experience evaluating trade-offs and building financial business cases.
• Demonstrated skill in managing multiple priorities and delivering results in a fast-paced, dynamic setting.
• Excellent written and verbal communication skills, with the ability to synthesize feedback from various sources.

Skills & tools

• Product strategy and roadmap development
• SaaS product management
• AI-enabled workflow integration
• Team leadership and talent development
• Cross-functional stakeholder management
• Data analysis and financial modeling
• Competitive analysis and market research
• Requirements documentation and process mapping
• Agile methodologies and SDLC practices
• Stakeholder communication and presentation

Practical notes

Wave uses Google Gemini during the interview process for confidential note-taking. If you require accommodations during the recruitment process, contact careers@waveapps.com to coordinate support.

This role is a full-time position based in Toronto, Ontario, and requires the successful candidate to be available for in-person collaboration as needed. There are no specific travel requirements outlined in the current description, but the position demands a high degree of availability for synchronous collaboration with cross-functional partners. The recruitment timeline is not specified, but interested candidates are encouraged to apply promptly to be considered for this critical leadership opportunity. All applicants will receive consideration regardless of background, and Wave is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. The use of AI tools in the interview process is designed to streamline note-taking and improve the accuracy of candidate assessments, ensuring that every interaction is captured faithfully to support fair evaluation.