Key Account Manager

About the role

Vivid is expanding its SME banking services across the DACH region and needs a dedicated manager to oversee an existing client portfolio. You will focus on retention, up-selling, and deepening relationships with corporate partners who already use our financial tools. This role blends commercial strategy with rigorous data analysis within a structure that emphasizes AI integration as a core component of product delivery. You will act as a primary liaison between the company and its most important corporate customers in the DACH zone. The position requires a balance of proactive relationship building and methodical follow-up on operational requests. Success in this role will depend on your ability to translate complex product features into clear value propositions for non-technical stakeholders. You will be expected to work autonomously while collaborating closely with product, compliance, and support teams.

Key facts

What you'll do

• Manage and expand an existing portfolio of SME clients through renewals, cross-selling, and up-selling.
• Cultivate long-term connections with multiple stakeholders at client firms to ensure mutual success and retention.
• Align our product features with client needs to ensure they gain maximum utility and efficiency from our platform.
• Track, forecast, and report on your sales pipeline and key account metrics using our CRM system.
• Design and negotiate pricing structures and contract terms for your assigned accounts to meet business objectives.
• Adhere to internal account management workflows and provide actionable operational feedback to leadership for process improvement.
• Represent the customer perspective by working with internal teams to improve the product experience and service quality.
• Meet and surpass established performance targets related to revenue, retention, and expansion.
• Utilize AI tools to analyze client behavior and identify opportunities for growth within your portfolio.
• Coordinate with sales and support teams to resolve complex issues and maintain high levels of client satisfaction.
• Monitor competitor activity and market trends within the DACH region to adjust strategic account plans accordingly.
• Develop detailed business reviews and presentations that communicate value and guide strategic discussions with clients.
• Leverage data analysis skills to identify usage gaps and propose solutions that drive increased adoption.
• Act as the central communication hub for your accounts, ensuring transparency and timely execution of requests.

Requirements

• Hold a degree in finance, business administration, or a related discipline that provides a foundational understanding of commercial principles.
• Possess a minimum of 2 years of professional experience in account management or sales roles, with a preference for candidates with backgrounds in financial services or FinTech environments.
• Demonstrate professional fluency in both English and German, including the ability to communicate effectively in writing and verbal discussions.
• Show a proven ability to analyze data and manage complex information sets to derive actionable insights.
• Have direct experience working with CRM software to track interactions, manage opportunities, and report on performance.
• Exhibit a high degree of self-organization and discipline to handle multiple tasks and priorities in a fast-moving, dynamic company.
• Maintain a strong commitment to adhering to internal procedures while remaining flexible to adapt to changing business needs.
• Display strong problem-solving skills when addressing client challenges and translating them into viable solutions.
• Understand the importance of compliance and operational workflows in a regulated financial services environment.
• Communicate clearly and professionally with stakeholders at all levels, from operational staff to executive leadership.
• Be comfortable working remotely or in a hybrid setting, utilizing digital tools to maintain productivity and collaboration.
• Have a track record of meeting deadlines and delivering results in a structured yet agile working environment.
• Show willingness to mentor junior colleagues on best practices in account management and client communication.

Nice to have

• Demonstrate proficiency in Salesforce and Aircall to manage customer interactions efficiently.
• Possess in-depth knowledge of AML, KYB, and risk mitigation protocols relevant to financial services.
• Show familiarity with the specific characteristics of the DACH market, including regulatory nuances and business culture.
• Have hands-on experience using AI tools to automate reporting or enhance client interactions.
• Hold fluency in additional languages beyond English and German, such as Spanish or other regional languages.

Practical notes

• The position operates under a hybrid or remote working arrangement, requiring occasional travel to the Barcelona office as needed.
• No specific visa sponsorship details are provided; candidates must ensure they have the right to work in Spain.
• The application deadline is not specified; interested candidates are encouraged to apply with an updated CV at their earliest convenience.
• Total target compensation ranges between 45,000 and 70,000 Euro gross annually, with final offers calibrated to experience and expertise.
• All benefits, including learning budgets, sports compensation, and paid leave, are structured to support long-term employee well-being.
• The selection process will likely involve interviews focusing on commercial acumen, data literacy, and cultural fit with the company's values.
• Candidates should be prepared to discuss concrete examples from their previous roles in account management or sales.
• The successful applicant will be expected to integrate quickly into a collaborative team environment that values transparency and continuous learning.