General Manager, B2B Marketplace

About the role

In this pivotal position, you will steer the strategic vision and operational excellence of Vetcove's main purchasing platform. Your leadership will be essential in nurturing key customer relationships while managing teams focused on ensuring client satisfaction and loyalty. This role is designed for an individual who thrives in a dynamic environment and is passionate about driving growth and innovation in the B2B marketplace.

Key facts

What you'll do

• Assume complete responsibility for the performance and daily management of the Clinic Purchasing Platform, ensuring optimal functionality and user experience.
• Mentor and guide two managerial staff members who oversee a team of around 15 customer-facing employees, fostering a culture of excellence and accountability.
• Work closely with cross-functional teams including Product, Engineering, Sales, Marketing, and Operations to ensure alignment with customer requirements and to spearhead collaborative projects.
• Gather and analyze market trends and customer feedback to inform commercial strategies and influence product development initiatives.
• Review and contribute to significant customer communications such as proposals and performance evaluations to ensure clarity and effectiveness.
• Streamline processes, metrics, and operational rhythms for the Account Management and Customer Experience teams to enhance efficiency and client satisfaction.
• Conduct regular performance assessments with your direct reports to evaluate account health, pinpoint opportunities for growth, and manage potential risks effectively.
• Develop and implement strategies to improve client retention and satisfaction, leveraging data-driven insights to inform decisions.
• Foster a collaborative environment that encourages innovation and proactive problem-solving among team members.
• Engage in strategic planning sessions to align team goals with broader company objectives, ensuring that all efforts contribute to Vetcove's mission.
• Monitor industry trends and competitor activities to keep the company ahead of market demands and customer expectations.
• Participate in high-level discussions regarding business strategy and operational improvements, providing insights based on customer interactions and market analysis.

Requirements

• A bachelor's degree in a relevant field is required.
• At least 8 years of experience in account management, relationship-driven sales, or a similar discipline is essential.
• Proven track record in managing teams, including direct experience leading managers or overseeing teams through other leaders.
• Demonstrated success in handling large, complex enterprise client relationships, showcasing your ability to navigate challenges effectively.
• A readiness to engage with project specifics, even in a senior leadership role, ensuring thorough understanding and oversight.
• Exceptional organizational and project management skills, enabling you to juggle multiple priorities efficiently.
• Strong analytical skills with a knack for data interpretation and quantitative problem-solving.
• Ability to adapt swiftly to changing circumstances and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, PowerPoint, and Word is necessary for effective communication and reporting.
• A collaborative mindset with a positive attitude towards teamwork and collective success.
• Comfort in a dynamic, rapidly evolving workplace is crucial for thriving in this role.

Nice to have

• Willingness to travel up to 25% for client meetings, strategic planning sessions, and relationship-building activities, enhancing personal connections with key stakeholders.
• Experience in the veterinary or healthcare industry, providing valuable insights into customer needs and market dynamics.
• Familiarity with CRM systems or project management tools that can enhance operational efficiency.

Skills & tools

• Proficient in Excel, PowerPoint, and Word for analysis, presentations, and documentation.
• Experience with CRM software and project management tools is advantageous for streamlining operations.

Practical notes

• This role is fully remote within the United States, offering flexibility and work-life balance.
• Please note that we are unable to provide sponsorship for work visas.
• The application deadline for this position is October 1, 2026.
• Our comprehensive benefits package includes Medical, Dental, and Vision Insurance, a 401k plan with contributions, an employee referral program, support for home office setup, bi-annual company retreats, an open vacation policy, and equity options.
• Employment is contingent upon the successful completion of a background check.
• Vetcove is an equal opportunity employer dedicated to fostering diversity and inclusion within the workplace. We provide accommodations for applicants with disabilities as needed.
• Be vigilant about potential job scams; always verify communications and job listings through official Vetcove channels. We will never request sensitive personal or financial information during the application process.